Specialhandling for JAL domestic tickets in response to Stricter countermeasuresimplemented towards COVID-19 (Last Updated April 9, 2021)
Thank you for flying with Japan Airlines.
In response to stricter countermeasures announced by certain prefectures, special handling for JAL domestic tickets due to COVID-19 is as below.
*If you have purchased your ticket through travel agents, please contact your travel agent.
Please scroll horizontally.
Applicable flight
- Departure and arrival at Osaka (Itami, Kansai, Kobe), Tajima and Sendai
Flights departing April 5 to May 5, 2021 inclusive
*Subject to change and refund after 07:00 pm, April 5, 2021
- Departure and arrival at Tokyo (Haneda, Narita)
Flights departing April 12 to May 11, 2021 inclusive
*Subject to change and refund after 0:00 am, April 10, 2021
- Departure and arrival at Okinawa (Naha)
Flights departing April 12 to May 5, 2021 inclusive
*Subject to change and refund after 0:00 am, April 10, 2021
*Handling for tickets with different departure dates or flights different from above.
Handling fees for the change or refund
Without fees
If you have a reservation for an itinerary that includes the applicable flights, you can change or refund free of charge.
Change
We will accept changes your flight date up to 30 days from the original departure date or ticket validity.
*Longer date will be applied.
Change can be made via JAL website. Please make all booking changes 20 minutes prior to the departure of your scheduled flight.
*Reservation change is not permitted via website for Transit Fare 28/7 and JMB Companion Fare.
Refund
You can also operate from the website by clicking the "Apply refund on JAL website" button below.
*If you are applying for an award ticket, please click on the "Domestic Award Tickets" link at the top of the page after clicking the button above.
Contact
If you have purchased your ticket through travel agents, please contact your travel agent.
April 9, 2021
Japan Airlines