Precautionary measures  and requests for our guests Getting ready to travel safely, together.

    Before leaving home

    Check your temperature ahead of time. Please refrain from travelling if you feel unwell.

    Reduce the size and number of luggage when possible

    Utilize our Advance Seat Selection Service and check-in online to limit contact with others

    Bring a mask

    Check entry restrictions and quarantine measures for relevant countries before your trip

    Counters

    Passengers are required to wear a face mask.

    In case it is difficult to wear a mask, please wear face shields or mouth cover in lieu of a mask.

    Observe social distancing

    Regularly sanitize hands

    Utilize Automated Check-In Kiosks and Self Baggage Drop Machines to limit contact with others

    Security Area

    Passengers are required to wear a face mask.

    In case it is difficult to wear a mask, please wear face shields or mouth cover in lieu of a mask.

    Observe social distancing

    Regularly sanitize hands

    Use of 2D barcodes

    Lounge

    Passengers are required to wear a face mask.

    In case it is difficult to wear a mask, please wear face shields or mouth cover in lieu of a mask.

    Observe social distancing

    Regularly sanitize hands

    Gates

    Passengers are required to wear a face mask.

    In case it is difficult to wear a mask, please wear face shields or mouth cover in lieu of a mask.

    Observe social distancing

    Regularly sanitize hands

    On Board

    Passengers are required to wear a face mask.*

    *Exceptions may be made for infants under 2 years of age and passengers who have medical conditions that would be complicated by wearing a mask.

    Refrain from unnecessary conversation

    Stow your own luggage

    Refrain from unnecessary movements