Information about JAL's COVID-19 prevention measures, entry requirements, change/cancel policy, and etc.
(Important) Requests on Wearing Mask
Entry Restrictions and Quarantine Measures
Please enter your search criteria below to check travel restrictions and necessary documents in each country.
Digital Health Credential App "VeriFLY"
For a safe, secure and seamless journey, we are introducing the Digital Health Credential App "VeriFLY" that allows you to check the required health documents and other requirements for entry to your destination country in advance.
COVID-19 Testing Information
T-care clinic has issued Valid Certificates for more than 150 countries.
Miles, e JAL Points, and JAL Coupons
For information on handling of expired Mileage, e JAL points and JAL coupons.
JAL is the first airline in Asia to acheive highest rating in safety from the both APEX and SKYTRAX
COVID-19 Updates including Entry Restrictions, Flight Schedules, and Services Changes
More information regarding flight suspension and schedule change, changes in service in our lounges and on board, and entry restrictions and disinfection measures.
Coronavirus Updates of International Check-in Counter Opening Hours and International Lounge Operation
Please kindly refer the most updates of International Check-in Counter Opening Hours and International Lounge Operation from here.
Plan Your Trip with Confidence
Due to the impact of the New Coronavirus (Covid-19), we offer flexible booking policies for changes to your tickets and information on special handling with JAL Mileage Bank.