Entry restrictions for each country quarantine Measures

JAL support services

Notice

WHO has designated a new "variant of concern" (Omicron) of the COVID-19, and the entry restrictions and quarantine rules of each country and region may change at any time. Please check the websites of the government organization and embassies of your destination and transit countries and regions for the latest information before traveling.

Entry Restrictions and Quarantine Measures

Please enter your search criteria below to check travel restrictions and necessary documents in each country.

You will be redirected to the Sherpa website (an external website) which maintains a database of all travel requirements. Please use this site in accordance with the published regulations.
Please note that the information shown on the Sherpa site may not be the most up-to-date or use the most appropriate wording.
Please be sure to check with the embassy or consulate of both the country that issued your passport (your nationality) and the destination country, as well as information published by relevant health organizations, for the latest information before departure.

Search Entry Restrictions

Search Criteria

(1) Route (round trip/one-way)
(2) Connecting flight (yes or no)
(3) Vaccination (complete/incomplete)
(4) Passport issuing country (Nationality)
(5) Origin and destination
(6) Departure date.

*For the origin and destination, please enter the name of the country or city.

Entry restrictions and quarantine measures are changed often due to the evolving nature of the pandemic.

If your travel and/or quarantine documents are incomplete, you may be denied entry at your destination or boarding may be refused.

Overseas Safety Website (Ministry of Foreign Affairs of Japan)

In addition to the entry restrictions, JAL may apply special measures at the request of each country. Please check the details below.

For flights operated by other airlines (including Codeshare flights), the operating carrier may have its own boarding requirements or restrictions. Please be sure to check with the operating carrier for the latest information before departure.

India

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Vietnam

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JAL support services available before departures

COVID-19 Testing Information in Japan

For customers who are planning to travel overseas, medical institutions where PCR testing is available.

Learn more (Japanese site)

Digital Health Credential App "VeriFLY"

The VeriFLY app allows you to prepare for a safe, secure and smooth journey in advance by checking the required health documents and other requirements for entry to your destination.

Learn more

At the airport and on board in Japan

Precautionary measures and requests for our guests

We will inform you of precautionary measures and what we are asking of our guests to help prevent the spread of COVID-19.

Requests for our guests

JAL FlySafe Hygiene Measures

Check-in and ticket handling in accordance with entry restrictions

Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.

Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.

If you have purchased a ticket from a third-party, such as a travel agency, please contact them directly.

Ticket change and refund for International tickets

Search Entry Restrictions

JAL support services

At airports and on board

At airports in Japan

Notice

Border restrictions when entering Japan have been strengthened.
Please be sure to check the JAL website page entitled “Notice to all passengers departing for Japan.”

All passengers departing for Japan

〔For passengers connecting to domestic flights in Japan〕

Currently, it takes a long time for all passengers arriving in Japan on international flights to complete entry procedures due to quarantine procedures and other border control measures in response to COVID-19 situation.
Please refer to the below for details.

Travelers connecting to a domestic flight

Areas subject to immigration restrictions

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East Asia

No restrictions

Southeast Asia

India, Republic of Indonesia, Federal Democratic Republic of Nepal, Islamic Republic of Pakistan, People's Republic of Bangladesh, Republic of the Philippines, Kingdom of Bhutan, Malaysia, Republic of Maldives, Republic of the Union of Myanmar*

Oceania

No restrictions

North America

Canada, United States of America

Latin America

Argentine Republic, Antigua and Barbuda, Oriental Republic of Uruguay,Ecuador,Republic of El Salvador, Republic of Guyana, Republic of Cuba, Republic of Guatemala, Grenada, Republic of Costa Rica, Republic of Colombia, Jamaica, Republic of Suriname, Saint Vincent and the Grenadines, Saint Christopher and Nevis, Chile,Dominica, Dominican Republic, Republic of Trinidad and Tobago, Republic of Nicaragua, Republic of Haiti, Panama, Commonwealth of The Bahamas, Republic of Paraguay, Barbados, Federative Republic of Brazil, Bolivarian Republic of Venezuela, Belize, Republic of Peru, Bolivia, Republic of Honduras,United Mexican States

Europe

Iceland, Ireland, Republic of Azerbaijan, Albania, Armenia, Andorra, Italy, Ukraine, Republic of Uzbekistan, the United Kingdom, Estonia, Austria, Netherlands,Republic of Kazakhstan, North Macedonia, Cyprus, Greece, Kyrgyz Republic, Croatia, Kosovo, San Marino, Georgia, Switzzerland, Sweden, Spain, Slovakia, Slovenia, Serbia, Republic of Tajikistan, Czech Republic, Denmark, Germany, Norway, Vatican, Hungary, Finland, France, Bulgaria, Republic of Belarus, Belgium, Bosnia and Herzegovina, Poland, Portugal, Malta, Monaco, Moldova, Montenegro, Latvia, Lithuania, Liechtenstein, Romania, Luxembourg, Russian Federation

Middle East

Islamic Republic of Afghanistan, United Arab Emirates, Israel, Republic of Iraq, Iran, Sultanate of Oman, State of Qatar, State of Kuwait, Kingdom of Saudi Arabia, Turkey, Bahrain, Palestine, Jordan*, Lebanese Republic

Africa

People's Democratic Republic of Algeria, Egypt, Kingdom of Eswatini, Federal Democratic Republic of Ethiopia, Republic of Ghana,Republic of Cabo Verde,Gabonese Republic, Republic of Cameroon, Republic of The Gambia, Republic of Guinea,Republic of Guinea-Bissau, Republic of Kenya, Côte d'Ivoire, Union of Comoros, Republic of Congo, Democratic Republic of the Congo, Democratic Republic of Sao Tome and Principe, Republic of Zambia, Republic of Sierra Leone, Republic of Djibouti, Republic of Zimbabwe, The Republic of the Sudan, Republic of Equatorial Guinea, Republic of Senegal, Federal Republic of Somalia, Central African Republic, Republic of Tunisia, Federal Republic of Nigeria,Republic of Namibia, Republic of Botswana, Republic of Madagascar, Republic of Malawi, Republic of South Africa, The Republic of South Sudan, Mauritius, Islamic Republic of Mauritania, Morocco, Libya, Republic of Liberia, Republic of Rwanda, Kingdom of Lesotho

* Added at 0 AM on November 1, 2020.

Entry Restrictions and Quarantine Measures

Please enter your search criteria below to check travel restrictions and necessary documents in each country.

You will be redirected to the Sherpa website (an external website) which maintains a database of all travel requirements. Please use this site in accordance with the published regulations.
Please note that the information shown on the Sherpa site may not be the most up-to-date or use the most appropriate wording.
Please be sure to check with the embassy or consulate of both the country that issued your passport (your nationality) and the destination country, as well as information published by relevant health organizations, for the latest information before departure.

Search Entry Restrictions

Search Criteria

(1) Route (round trip/one-way)
(2) Connecting flight (yes or no)
(3) Vaccination (complete/incomplete)
(4) Passport issuing country (Nationality)
(5) Origin and destination
(6) Departure date.

*For the origin and destination, please enter the name of the country or city.

Entry restrictions and quarantine measures are changed often due to the evolving nature of the pandemic.

If your travel and/or quarantine documents are incomplete, you may be denied entry at your destination or boarding may be refused.

Overseas Safety Website (Ministry of Foreign Affairs of Japan)

JAL support services available before departures

COVID-19 Testing Information Outside Japan

For customers who are planning to travel abroad, medical institutions where COVID-19 testing is available are shown here.

Learn more

Digital Health Credential App "VeriFLY"

The VeriFLY app allows you to prepare for a safe, secure and smooth journey in advance by checking the required health documents and other requirements for entry to your destination.

Learn more

At the airports and on board

Enhanced quarantine measures are being taken at the regional airports and on board.

Please check the enhanced quarantine measures at the regional airports

Link opens in new window. Site may not meet accessibility guidelines.

United States

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New York (John F. Kennedy International Airport)

Terminal

Terminal 1

Check-in counter

Counter F

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

Use of luggage straps and luggage covers are not permitted.

For more details:

John F. Kennedy International Airport

Boston (Boston Logan International Airport)

Terminal

Terminal E

Check-in counter

Please check at the airport.

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

Boston Logan International Airport

Chicago (O'Hare International Airport)

Terminal

Terminal 3

Check-in counter

Area A

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

O'Hare International Airport

Dallas Fort Worth (Dallas Fort Worth International Airport)

Terminal

Terminal D

Check-in counter

Counter 60-65 (near TSA security)

Please check the latest information at the airport.

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

Dallas Fort Worth International Airport

San Francisco (San Francisco International Airport)

Terminal

International Terminal

Check-in counter

International Terminal 3rd floor, AISLE 8. It may change on the day of departure. Please check the latest information at the airport.

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

San Francisco International Airport

Los Angeles (Los Angeles International Airport)

Terminal

Tom Bradley International Terminal

Check-in counter

3rd floor, A counter (A11-A20)

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Temperature check at the Tom Bradley International Terminal

Tom Bradley International Terminal has been testing a new thermal imaging camera since June 23, 2020. Customers are screened with body temperatures at main entrance on the departure level and at one location on the arrival level. Customers are required to wear a face covering such as a mask or bandana and follow the instruction on display while maintaining social distance (hats must be taken off). Guests with body temperature of 100.4 ℉ (38 ℃) or higher may be consulted by the health authorities and recommended to refrain from traveling.

Please refer to the airport website for details.

Los Angeles International Airport

Seattle (Tacoma International Airport)

Terminal

Main Terminal

Check-in counter

Please check at the airport.

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

San Diego (San Diego International Airport)

Terminal

Terminal2 West

Check-in counter

Please check at the airport (We will be next to Delta Air Lines on the 2nd floor).

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

Hawaii, Guam

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Honolulu (Daniel K. Inoue International Airport)

Terminal

JAL operated flights: Terminal 2

Hawaiian Airlines flights to Japan (including JAL code-share flights operated by Hawaiian Airlines): Terminal 1

Check-in counter

JAL operated flights: Terminal 2, Lobby 5

Hawaiian Airlines flights to Japan (Including JAL code-share flights operated by Hawaiian Airlines): Terminal 1, Lobby 3

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Daniel K. Inoue International Airport

Kona (Ellison Onizuka Kona International Airport)

Terminal

JAL operated flights: Terminal 1 (North Terminal)

Code-share flights operated by Hawaiian Airlines: Terminal 2 (South Terminal)

Check-in counter

Please check at the airport on the day of departure.

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

Flights are currently suspended.

Ellison Onizuka Kona International Airport

Guam (Guam International Airport)

Check-in counter

Please check at the airport on the day of departure.

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

Flights are currently suspended.

Guam International Airport

Canada

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Vancouver (Vancouver International Airport)

Terminal

Main Terminal

Check-in counter

Please check at the airport.

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Mandatory Vaccination in Canada

The government of Canada has announced its mandatory COVID-19 vaccination which will be applied from 30th of October.

Canadian and permanent residents aged 12 years and 4 months or older will be required to be fully vaccinated to depart from Canadian airports for domestic flights and international flights from Canada, including JL017 (Vancouver/Narita) and other U.S. flights from Canada.

Foreign passengers are not eligible for mandatory vaccination, and if they do not have a vaccine certificate, they need negative certificate (PCR or Rapid Antigen Test) tested within 72 hours of departure or positive certificates tested at least 10 calendar days and no more than 180 calendar days before entering Canada. (Counting starts the day following the day of testing.)

After November 30, 2021, passengers aged 12 years and 4 months or older departing from Canadian airports on domestic flights

and international flights departing from Canada who meet the vaccination exemption requirements should contact JAL International.

The application must be made on a Canadian government-specified form available only through the airline.

Please note that the vaccination exemption will not be applied if passengers have not completed the necessary in advance.

Please apply from the form below.

Temporary exemption request form for passengers due to medical inability to be vaccinataed (PDF File approx, 136KB)

Temporary exemption request form for passengers due to essential services or treatment (PDF File approx, 108KB)

Temporary exemption request form for passengers due to religious belief (PDF File approx, 107KB)

Goverment of Canada

For all other details, please check the Government of Canada websaite.

Others

Body temperature screening will be conducted at the security area for all departing customers. Customers with body temperature of 38 ℃ or higher will be refused boarding and may not be able to board for the next 14 days. In addition, customers 3 years of age or older are required to wear a face covering.

Vancouver International Airport

United Kingdom

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Germany

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France

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Finland

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Russia

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Australia

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India

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Thailand

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Vietnam

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Philippines

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Singapore

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Indonesia

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Malaysia

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East Asia

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Dalian (Dalian Zhoushuizi International Airport)

Terminal

International Terminal Building

Check-in counter

International Terminal Building Departure Lobby (2nd floor), Counter No. 27-33

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

In addition, passengers who are arriving in Dalian from an area that has been declared a COVID-19 epidemic prevention priority area, and are connecting to JL820 bound for Narita on the same day can move to Terminal 3 with the guidance of airport staff. However, if their connection flight is the next day or later, they will be required to take transportation designated by the city government to quarantine accommodation, and then board their flight after staying at the facility.

Please check the website of the Consular Office of Japan in Dalian for details.

The Consular Office of Japan in Dalian (Japanese language only)

Dalian Zhoushuizi International Airport

Guangzhou (Guangzhou Baiyun International Airport)

Terminal

Terminal 2

Check-in counter

International Terminal 3nd floor, Island M, Counter M20-25

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Guangzhou Baiyun International Airport

https://www.gbiac.net/byairport-web/index?_locale=en_US

"QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

Hong Kong (Hong Kong International Airport)

Terminal

Terminal 1

Check-in counter

Island G

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

Hong Kong International Airport

Taipei (Songshan) [Taipei Songshan Airport]

Terminal

Terminal 1

Check-in counter

Please look for the counters displaying JAL flight number.

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

Taiwan Centers for Disease Control

Taipei Songshan Airport

Taipei (Taoyuan) [Taiwan Taoyuan International Airport]

Terminal

Terminal 2

Check-in counter

Counter No. 1

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

Taiwan Centers for Disease Control

Taiwan Taoyuan International Airport

Kaohsiung (Kaohsiung International Airport)

Terminal

International Terminal

Check-in counter

Please look for the counters displaying JAL flight number.

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Others

According to Taiwan Centers for Disease Control announcement, starting from December 1, 2020 until February 28, 2021 (local time at the place of departure), all passengers arrival or transit in Taiwan are required to provide a certificate of a negative COVID-19 RT-PCR test result issued within three working days prior to boarding the flight to Taiwan.

Taiwan Centers for Disease Control

Kaohsiung International Airport

Busan (Gimhae International Airport)

Terminal

International Terminal

Check-in counter

International Terminal 2nd Floor

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Gimhae International Airport

Seoul (Gimpo) [Gimpo International Airport]

Terminal

International Terminal

Check-in counter

International Terminal 2nd floor, Counter C

Lounge

For the latest information, please check the following link:

Updates on international lounge operation

Other

Flights are currently suspended.

Gimpo International Airport

On board

Information regarding changes to inflight services due to the impact of COVID-19

Enhancement of in-flight hygiene measures

At the airports in Japan

For guests entering Japan

With MySOS (Health and Location Monitoring App) you can complete some quarantine procedures and skip the submission of documents before you enter Japan (need to be registered 6 hours prior to your flight’s scheduled arrival time).

All passengers departing for Japan are advised to check the website via the following link.

Notice to all passengers departing for Japan

Before entry

Ensure that you have a place to stay after entering Japan and a means of transportation (other than public transportation) from the airport to your place of stay.

At the time of entry

Any travelers who have stayed in the 'Area subject to immigration restrictions under the Immigration Control Act' within the past 14 days of their arrival will be tested for the Coronavirus infection.*

Travelers will be required to register their place of stay and means of transportation from the airport at the quarantine station.

After entry

All persons, including those with no health issues, must stay at places designated by the chief of quarantine (such as a private home) for 14 days* counting from the day following entry into Japan, and must not use public transportation (trains, buses, taxis, domestic flights, etc.) including transportation from the airport.

This restriction may be relaxed for some travelers using the business track or short-stay business travel schemes.

For details, please check the websites of the Japanese Ministry of Health, Labour and Welfare and the Japanese Ministry of Foreign Affairs.

Ministry of Health, Labour and Welfare (Japanese language only)

Ministry of Foreign Affairs

All persons who have stayed in the 'Area subject to immigration restrictions under the Immigration Control Act' within the past 14 days of their arrival will be tested for the Coronavirus infection, regardless of the date the area was designated as restricted area. In addition, the testing method has changed sequentially since July 29, 2020, and you will be asked to wait in the place designated by the quarantine station in the airport until the test result comes out. It may take several hours to get the test result and there may be cases of re-testing before you are allowed to enter Japan. Please have any necessities you may need during the wait time in hand.

Even if you enter Japan with a negative result, you will be required to avoid unnecessary and non-urgent outings and stay at your home or at your own accommodation for 14 days counting from the day following your entry into Japan. Please note that you will also be subject to health checks by public health centers.

Notes

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Areas subject to immigration restrictions

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East Asia

No restrictions

Southeast Asia

Oceania

No restrictions

North America

Canada, United States of America

Latin America

Europe

Middle East

Africa

* Added at 0 AM on November 1, 2020.

For details, please check the Ministry of Health, Labour and Welfare website.

Ministry of Health, Labour and Welfare

Link opens in new window. Site may not meet accessibility guidelines.

Submission of Questionnaire about Quarantine

All people entering or returning to Japan are required to submit a questionnaire about quarantine. Customers entering or returning to Japan at following airports will be required to submit the QR code issued on the Quarantine Questionnaire website to a quarantine officer on arrival.

Target airport -Narita International Airport, Tokyo International Airport (Haneda), Kansai International Airport, Chubu International Airport.

Please input the required information on the Ministry of Health, Labor and Welfare website in advance.

"QR Code" is a registered trademark of DENSO WAVE INCORPORATED.

Ministry of Health, Labour and Welfare Quarantine Questionnaire

Link opens in new window. Site may not meet accessibility guidelines.

Amazon Locker

"Amazon Lockers" (receiving lockers) were set up at Haneda Airport Terminal 3 and Narita Airport Terminals 1 and 2 for international arrivals.

If you purchase items on the Amazon site in advance, you can pick them up at an Amazon locker before going to the isolation facility.

Please refer to the following page for details.

Haneda Airport

Narita Airport

Travelers with connecting flights from Japan

Travelers connecting to an international flight

Travelers who are not entering Japan and transferring directly to a third country by transit, are not required to submit any documents and undergo PCR tests.

However, the following cases require entry into Japan. Please be informed that foreign nationals arriving from prohibited countries will not be allowed to enter Japan.

Transferring between Tokyo International Airport (Haneda Airport) and Narita International Airport
Travelers with a connecting flight out of Narita International Airport the following day

Additionally, for passengers transiting via Japan to another country, please refer to the Entry restrictions for each country and Quarantine Measures information.

Entry restrictions for each country and Quarantine Measures

Travelers connecting to a domestic flight

You will be able to use public transportation within 24 hours after entering Japan only if you move to your home for waiting.

Even if your itinerary meets the minimum connecting time required by the airline, there is a possibility that you will not be able to make your connection.

Please make sure to consider an itinerary that allows enough time for connections.

Please refer to the Ministry of Health, Labor and Welfare website for details.

Ministry of Health, Labor and Welfare (Japanese only)

If you are able to complete entry procedures early enough to catch an earlier flight, we may be able to make the change. Please consult with a Japan Airlines staff after completing entry procedures.

Check-in and ticket handling in accordance with entry restrictions

Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.

Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.

If you have purchased a ticket from a third-party, such as a travel agency, please contact them directly.

Ticket change and refund for International tickets

Requests for our guests

JAL FlySafe Hygiene Measures

Suspended flights/Measures taken on board and at the airport/Entry restrictions by country

Handling of Tickets and Mileage