Latest COVID-19 Information Center

In order to prevent the spread of the Coronavirus and to maintain a safe, secured environment for our customers and employees, the JAL Group has adopted a wide range of necessary precautions.

Under these circumstances, the JAL Group will continue to provide services for those required to travel or transport cargo in order to fulfill our responsibilities as a public transportation operator.

Important Travel Information

In response to COVID-19, new requirements to wear face masks during the flight and guidelines to help secure ample space between customers and staff at the airport have been announced. (Update: May 29)

Information on enhanced safety and health standards in response to COVID-19, including "Air Circulation in Airplanes", "Disinfection of Aircraft Cabin", and "Airport Staff and Cabin Crew to Wear Face Masks" have been announced. (Update: May 29)

For information on adaptations in-cabin and at airports in response to COVID-19. (Update: May 29)

For information on other travel measures in response to COVID-19. (Update: May 26)

Domestic flights

Information on Flight Schedules and Ticket Handling for domestic flights.

For information on flight schedule changes, reductions and suspensions due to COVID-19. (Update: May 29)

For information on additional special handling on JAL domestic tickets. (Update: May 28)

Ticket Cancellation/Refund handling. (Update: May 28)

International flights

Information on Flight Schedules and Ticket Handling for international flights.

For information on flight schedule changes, reductions and suspensions due to COVID-19. (Update: May 20)

For information on additional special handling on JAL international tickets. (Update: May 27)

Ticket Cancellation/Refund handling. (Update: May 27)

JAL Mileage Bank

Please refer to the below link for JAL Mileage Bank will take the following special measures.

For information on handling of expired Mileage, e JAL points and JAL coupons. (Update: April 24)

For information on status protection due to COVID-19. (Update: April 24)

We canceled the special measures for double FLY ON points for flights booked after May 11, 2020 (Update: May 8)