A message from The Scheduled Airlines Association of JAPAN

Thank you for your patronage of Japan Airlines.


The Scheduled Airlines Association of Japan would like to share an important message to ensure peace of mind during your travels.

Requests from airlines to customers for a safe, secure air travel

To prevent the spread of COVID-19 and other infectious disease, and to help ease discomfort  among customers, At airports and in aircraft cabin, please wear a face mask, etc. to cover your nose and mouth. Airlines may refuse boarding if customers not following airlines instructions below.


  • As other customers may feel anxiety or discomfort, at airports and during onboard except when taking meals and/or drinks, each customer is requested to wear a mask at all times.
    *Small children including infants are excluded.
  • For customers with difficulty wearing a mask, contact airline agent at airport or crew members onboard.
    *Airline may confirm and review health condition fit for air travel.
    *If mask wearing is difficult, using handkerchief, bandana, scarf, face shield, mouth shield is accepted as substitute for face covering.
  • When requested by airport ground staff or crew members, make sure to wear a mask, etc. (Except if mask etc. wearing difficulty is already confirmed between airlines agent at airport and the customer to board the flight.)
    To board a flight, we may ask your health and health conditions for reasons such as 1・2・3, etc if you have;
    1. difficulty in breathing or have chest or back pain due to breathing
    2. external stimuli such as rash, swelling, and pain
    3. psychological distress, sensory abnormality or nervousness with oppression, anxiety, panic, etc.

    *Airlines may refuse customer to board the flight if interrupting airlines handling or not observing airline's instruction. (Example: In the event airline agent requiring explanations from customers and intentionally ignoring or keeping silence resulting in airline unable to proceed with appropriate handling, or, when customer taking violent action or remarks to airline agent.)

To prevent expansions of infections, thank you for your understanding and cooperation. 

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    March 22, 2021

    Japan Airlines