A message from The Scheduled Airlines Association of JAPAN

Thank you for your patronage of Japan Airlines.


The Scheduled Airlines Association of Japan would like to share an important message to ensure peace of mind during your travels.

Requests from airlines to customers for a safe, secure air travel

To prevent the spread of COVID-19 and other infectious disease, and to help ease discomfort  among customers, At airports and in aircraft cabin, please wear a face mask, etc. to cover your nose and mouth. Please continue to wear a mask at the airport and in aircraft cabin even after vaccination. Airlines may refuse boarding if customers not following airlines instructions below.

  • As other customers may feel anxiety or discomfort, at airports and during onboard except when taking meals and/or drinks, each customer is requested to wear a mask at all times. (*Small children including infants are excluded.)
    *If mask wearing is difficult, using face shield etc. is accepted.
  • For customers with difficulty wearing a mask, contact airline agent at airport or crew members onboard.
    *Airline may confirm and review health condition fit for air travel for reasons such as 1・2・3, etc if you have;
    1. difficulty in breathing or have chest or back pain due to breathing
    2. external stimuli such as rash, swelling, and pain
    3. psychological distress, sensory abnormality or nervousness with oppression, anxiety, panic, etc.
  • Airlines may refuse customer to board the flight if airlines consider customer creating discomfort or may disturb other customers and interrupting airlines handling or not observing airline’s instruction.
    (Example: In the event airline agent requiring explanations from customers and intentionally ignoring or keeping silence resulting in airline unable to proceed with appropriate handling, or, when customer taking violent action or remarks to airline agent.)
  • Requests for customers on International flights
    Regarding the wearing of masks and substitutes, the handling differs depending on the laws and regulations of the departure place, destination, and port of call on JAL's international flights including code-share flights, please check by yourself before departure.

To prevent expansions of infections, thank you for your understanding and cooperation. 

    In order to view PDF documents, you will need to install Adobe Reader on your computer.


    November 1, 2021

    Japan Airlines