Preventive measures against COVID-19 and request to our customers at Tokyo Ticketing Office (JAL Plaza Yurakucho)

In JAL Plaza, we are taking health and safety measures as listed below to prevent the spread of COVID-19.

Staff to Wear Face Masks or Face Shields

Staff will wear masks or face shields to give our customers peace of mind.

Restrictions on entry into the office

We ask the customers to make a line outside the office when it is crowded, and the number of people in the line will also be limited.

We ask only one person per group, or a few to enter the office.

Requirement for Customers to Wear a Face Mask and use hand sanitizer

Customers will now be required to wear a face mask in the office.In order to provide peace of mind, the JAL Group will wear a face mask and place hand sanitizers  in the office.

Please feel free to utilize the sanitizers where available.

Securing social distance from others

Please follow the staff's instructions and cooperate to secure appropriate distance between customers.


  • Please refrain from staying in the office for a long time
  • The order is subjected to change depending on the inquiry
  • We ask the following people to refrain from entering the office:

- Those who are not wearing face masks.

- Those who are not feeling well, or with symptoms such as fever or cough.

- Those who had been overseas recently and requested to stay home.

We apologize for your inconvenience.

Thank you for your understanding and cooperation.

May 29, 2020

Japan Airlines