About handling expired miles, e JAL Points, JAL Coupons (Last Updated Aug 31, 2020)
Thank you for your continued patronage of the JAL Group.
In response to the Coronavirus, we have suspended or reduced services on some JAL Group routes. We apologize for any inconvenience this may cause you.
In light of the unpredictable situation of the Coronavirus, in order to ensure continued access to the JAL Mileage Program with peace of mind, we will take the following special measures with regards to miles, e JAL Points, and JAL Coupons.
Handling of expiring miles and e JAL Points
Miles and e JAL Points that have or will expire between February 2020 and December 31, 2020 (*) will be credited back to your account as e JAL Points that are valid for one year.
- This special measure, which previously applied to miles and e JAL Points expiring on/before September 30, 2020, has been further extended to miles and e JAL Points expiring on/before December 31, 2020.
Eligibility
JAL Mileage Bank (JMB) members who registered in advance
Registration Period
Customers with miles or e JAL Points that expire between February 29, 2020 and September 30, 2020
Registration period is March 26, 2020 (Thursday) - September 30, 2020 (Wednesday) (Japan time)
Customers with miles or e JAL Points that expire between October 1, 2020 and December 31, 2020
Registration period is October 1, 2020 (Thursday) - December 31, 2020 (Thursday) (Japan time)
- Customers who registered during registration until September 30, 2020 (Wednesday) will be automatically registered for registration period [October 1, 2020 (Thursday) - December 31, 2020 (Thursday)] and therefore do not need to register again.
e JAL Points handling details and precautions
From April 14, 2020, JMB members in all regions are able to use e JAL Points.
- When paying for international flight tickets, e JAL Points can be used only for itineraries that originate from Japan and that can be purchased via the JAL website.
Details
- Advance registration required.
- Expired miles will be credited as e JAL Points.
The conversion rate from miles to e JAL Points is 1.5 points per mile (Round up after the decimal point). - Expired e JAL Points will be credited back as the same number of e JAL Points.
Miles and e JAL Points that have passed their expiration date will expire. At the end of the following month after you register in advance, e JAL Points that are valid for one year (until the last day of the same calendar month as the crediting date) will be credited back to your account.
Once you register in advance during registration each period, all miles and e JAL Points that expire during qualifying each period respectively will be eligible to be credited back to your account as e JAL Points.
- If you have miles or e JAL Points that expire between February 29, 2020 and September 30, 2020 , you must register in advance no later than September 30, 2020 (Wednesday) (Japan time).
- All customers, including JALCARD Family Program and JAL Family Club members, must complete their advance registration individually.
Timing of accumulation
- Eligible expired miles or e JAL Points that have expired prior to your registration will be credited back as e JAL Points at the end of the following month upon completion of your registration.
- Miles or e JAL Points that expired during this period will be credited back as e JAL Points at the end of the month following the month in which the points expired.
e JAL Points balance display in your statement
If you register in advance on/before September 30, 2020 (Wednesday):
Details (Miles to e JAL Points): New Corona Special Adjustment Point (Miles expired)
Details (e JAL Point → Total amount to e JAL Point): New Corona Special Adjustment Point (eJAL expired)
If you register in advance on/after October 1, 2020 (Thursday):
Details (Miles to e JAL Points):COVID-19 ADJUSTMENT FOR EXPIRED MILEAGE2
Details (e JAL Point → Total amount to e JAL Point): COVID-19 ADJUSTMENT FOR EXPIRED EJAL POINTS2
Customers with miles or e JAL Points that expire between February 29, 2020 and September 30, 2020
- This registration will also automatically register you through Thursday, December 31,2020.
Customers with miles or e JAL Points that expire between October 1, 2020 and December 31, 2020
- Customers who registered during registration until September 30, 2020 (Wednesday) will be automatically registered for registration period [October 1, 2020 (Thursday) - December 31, 2020 (Thursday)] and therefore do not need to register again.
October 1, 2020 9:30～ (Japan time)
Register in advance
Handling of expiring JAL Coupons
In response to the spread of the Coronavirus, the validity period of JAL Coupons originally expiring between April 30, 2020 and December 31, 2020 will be extended. The new validity of these JAL Coupons will be until January 31, 2021.
If you have such extended validity JAL Coupons, you can continue to use them until January 31, 2021.
August 31, 2020
Japan Airlines