About handling expired miles, e JAL Points, JAL Coupons (Last Updated September 10, 2021)

Thank you for your continued patronage of the JAL Group.

 

In response to COVID-19, we have suspended or reduced services on some JAL Group routes. 

We apologize for any inconvenience this may cause you. We are implementing the following measures for miles, e JAL Points, and JAL Coupons. We hope these measures will provide the flexibility for you to use your miles, e JAL Points, and JAL Coupons for JAL Group flights.

Handling of expiring miles and e JAL Points

Miles and e JAL Points that expire between August 31, 2021 and October 31, 2021:

These miles and e JAL Points will be credited back to your account as e JAL Points that are valid until January 31, 2022.

Miles and e JAL Points that expire between November 30, 2021 and February 28, 2022:

These miles and e JAL Points will be credited back to your account as e JAL Points that are valid until March 31, 2022.

  • This special measure is available only to customers who registered in advance during the registration period.

Eligibility

JAL Mileage Bank (JMB) members who registered in advance

Registration Period

If you have miles or e JAL Points that expire between August 31, 2021 and October 31, 2021:

The registration period is until October 31, 2021 (Sunday) at 23:59 (Japan time).

If you have miles or e JAL Points that expire between November 30, 2021 and February 28, 2022:

The registration period is until February 28, 2022 (Monday) at 23:59 (Japan time).

  • If you have already completed advance registration, you do not need to register again.
  • All customers, including JALCARD Family Program and JAL Family Club members, must complete their advance registration individually.

e JAL Points handling details and precautions

e JAL Points can be used to purchase flight tickets, package tours, and more on the JAL website. Every 1 point can be used as JPY 1. 

From April 14, 2020, JMB members in all regions are able to use e JAL Points.

  • When paying for international flight tickets, e JAL Points can be used only for itineraries that originate from Japan and that can be purchased via the JAL website.

Details

If you have miles or e JAL Points that expire between August 31, 2021 and February 28, 2022

e JAL Points are credited back to your account and are valid until the end of the new validity period

  • Advance registration required.
  • Expired miles will be credited as e JAL Points.
    The conversion rate from miles to e JAL Points is 1.5 points per mile (Round up after the decimal point).
  • Expired e JAL Points will be credited back as the same number of e JAL Points.

Miles and e JAL Points that have passed their expiration date will expire. After you register in advance, e JAL Points will be credited back to your account at the end of the following month. The validity periods of the credited e JAL Points are as follows.

Please scroll horizontally.

Miles/e JAL Points expiration date Registration deadline New e JAL Points validity
1 August 31, 2021 - October 31, 2021 October 31, 2021 (Sunday) Until January 31, 2022
2 November 30, 2021 - February 28, 2022 February 28, 2022 (Monday) Until March 31, 2022
  • If you have existing e JAL Points that have a longer validity period than the e JAL Points credited via this special measure, the longer validity period of the existing e JAL Points will apply.
  • If the validity of your e JAL Points is extended due to for example redeeming miles for e JAL Points, the extended validity period will apply to the e JAL Points credited via this special measure.
  • If you registered during registration period 1 and have miles and/or e JAL Points that expire on January 31, 2022 as of the end of January 2022, you will automatically be registered for registration period 2 and do not need to register again.
  • Once you register in advance, all miles and e JAL Points that expire during the respective qualifying period will be eligible to be credited back to your account as e JAL Points.

Timing of accumulation

  • Eligible expired miles or e JAL Points that have expired prior to your registration will be credited back as e JAL Points at the end of the following month upon completion of your registration.
  • Miles or e JAL Points that expired during this period will be credited back as e JAL Points at the end of the month following the month in which the points expired.
  • Miles and e JAL Points that expire on February 28, 2022 will be credited back as e JAL Points around mid March.

How to view your e JAL Points balance

Your e JAL Points balance will be displayed after you log in to your JMB account.
Please note that your e JAL Points balance can only be viewed from the JAL website (Japan Region).
If you are a member in a region other than Japan, please proceed from the Japan Region site's Mileage top page.

For members in regions other than Japan:

e JAL Points balance display in your statement

Details (Miles to e JAL Points): COVID-19 ADJUSTMENT FOR EXPIRED MILEAGE2

Details (e JAL Point → Total amount to e JAL Point): COVID-19 ADJUSTMENT FOR EXPIRED EJAL POINTS2

If you registered by October 31, 2021, you do not need to register again on/after November 1, 2021.

Please click "Register in advance" to complete your registration.

If you are shown the message below, you have already registered.

Handling of expiring JAL Coupons

In response to COVID-19, the validity period of JAL Coupons originally expiring between April 30, 2020 and February 28, 2022 will be extended. 
The new validity of these JAL Coupons will be until March 31, 2022.
If you have such extended validity JAL Coupons, you can continue to use them until  March 31, 2022.

September 10, 2021

Japan Airlines