About handling expired miles, e JAL Points, JAL Coupons (Last Updated Dec 9, 2020)
Thank you for your continued patronage of the JAL Group.
In response to COVID-19, we have suspended or reduced services on some JAL Group routes. We apologize for any inconvenience this may cause you. In light of the still unpredictable situation of the Coronavirus outbreak, we are implementing the following measures for miles, e JAL Points, and JAL Coupons. We hope these measures will provide the flexibility for you to use your miles, e JAL Points, and JAL Coupons for JAL Group flights when the situation improves.
Handling of expiring miles and e JAL Points
Miles and e JAL Points that expire between October 1, 2020 and December 31, 2020:
These miles and e JAL Points will be credited back to your account as e JAL Points that are valid for one year.
Miles and e JAL Points that expire between January 1, 2021 and March 31, 2021:
These miles and e JAL Points will be credited back to your account as e JAL Points that are valid until January 31, 2022.
- This special measure is available only to customers who registered in advance during the registration period.
Eligibility
JAL Mileage Bank (JMB) members who registered in advance
Registration Period
If you have miles or e JAL Points that expire between October 1, 2020 and December 31, 2020:
The registration period is until December 31, 2020 at 23:59 (Japan time).
If you have miles or e JAL Points that expire between January 1, 2021 and March 31, 2021:
The registration period is until March 31, 2021 at 23:59 (Japan time).
- Customers who registered by December 31, 2020 do not need to register again on/after January 1, 2021.
e JAL Points handling details and precautions
From April 14, 2020, JMB members in all regions are able to use e JAL Points.
- When paying for international flight tickets, e JAL Points can be used only for itineraries that originate from Japan and that can be purchased via the JAL website.
Details
- Advance registration required.
- Expired miles will be credited as e JAL Points.
The conversion rate from miles to e JAL Points is 1.5 points per mile (Round up after the decimal point). - Expired e JAL Points will be credited back as the same number of e JAL Points.
Miles and e JAL Points that have passed their expiration date will expire. After you register in advance, e JAL Points will be credited back to your account at the end of the following month. The validity periods of the credited e JAL Points are as follows:
If you have miles or e JAL Points that expire between October 1, 2020 and December 31, 2020:
Credited e JAL Points are valid for one year, until the last day of the same calendar month as the crediting date.
If you have miles or e JAL Points that expire between January 1, 2021 and March 31, 2021:
Credited e JAL Points are valid until January 31, 2022.
Once you register in advance, all miles and e JAL Points that expire during the respective qualifying period will be eligible to be credited back to your account as e JAL Points.
- All customers, including JALCARD Family Program and JAL Family Club members, must complete their advance registration individually.
Timing of accumulation
- Eligible expired miles or e JAL Points that have expired prior to your registration will be credited back as e JAL Points at the end of the following month upon completion of your registration.
- Miles or e JAL Points that expired during this period will be credited back as e JAL Points at the end of the month following the month in which the points expired.
e JAL Points balance display in your statement
Details (Miles to e JAL Points): COVID-19 ADJUSTMENT FOR EXPIRED MILEAGE2
Details (e JAL Point → Total amount to e JAL Point): COVID-19 ADJUSTMENT FOR EXPIRED EJAL POINTS2
If you registered by December 31, 2020, you do not need to register again on/after January 1, 2021.
Please click "Register in advance" to complete your registration.
If you are shown the message below, you have already registered.
Handling of expiring JAL Coupons
In response to COVID-19, the validity period of JAL Coupons originally expiring between April 30, 2020 and March 31, 2021 will be extended. The new validity of these JAL Coupons will be until April 30, 2021.
If you have such extended validity JAL Coupons, you can continue to use them until April 30, 2021.
December 9, 2020
Japan Airlines