Thank you for your continued patronage of the JAL Group.
Currently, a state of emergency has been declared in Japan due to the spread of the Coronavirus,making it difficult for people to travel abroad.
We sincerely apologize for any inconvenience caused by the suspension or reduction of services on some routes due to the spread of the Coronavirus.
We understand that you are feeling anxious and that it is difficult for you to plan your trip or business trip.
In light of the unpredictable situation of the Coronavirus and the difficult period of boarding,
In order to ensure continued access to the JAL Mileage Program with peace of mind, we will take the following special measures with regards to miles, e JAL Points, and JAL Coupons.
About Handling expired miles and e JAL Points
Miles and e JAL Points that have or will expire between February 29, 2020 (Saturday) and September 30, (*) 2020 (Wednesday) will be credited back as e JAL Points that are valid for one year.
JAL Mileage Bank (JMB) members who registered in advance
March 26, 2020 (Thursday) - September 30, 2020 (Wednesday) Japan Time
e JAL Points handling details and precautions
Miles and e JAL Points that have crossed over to validity will once expire, the end of the following month when the you register in advance, e JAL Points that have validity for one year from the calculation date will be added.
Once you register in advance, all miles and e JAL Points that expire during the qualifying period will be eligible to be credited back as e JAL Points.
e JAL Points Balance Display in your statement
Details (Miles to e JAL Points): New Corona Special Adjustment Point (Miles expired)
Details (e JAL Point → Total amount to e JAL Point): New Corona Special Adjustment Point (eJAL expired)
Handling of expiring JAL Coupons
In response to the spread of the Coronavirus, the validity period of JAL Coupons originally valid until a date between April 30, 2020 and September 30, 2020 will be extended. The new validity of these JAL Coupons will be until October 31, 2020.
If you have such extended validity JAL Coupons, you can continue to use them until October 31, 2020.