Special measures for expiring miles, e JAL Points, and JAL Coupons (Last Updated February 25, 2022)
Thank you for your continued patronage of the JAL Group.
In response to COVID-19, we have suspended or reduced services on some JAL Group routes.
We apologize for any inconvenience this may cause you. We are implementing the following measures for miles, e JAL Points, and JAL Coupons. We hope these measures will provide the flexibility for you to use your miles, e JAL Points, and JAL Coupons for JAL Group flights.
Handling of expiring miles and e JAL Points
If you have miles or e JAL Points that expire between March 31, 2022 and September 30, 2022
These miles and e JAL Points will be credited back to your account as e JAL Points that are valid until October 31, 2022. [Register in advance]
- Customers with miles or e JAL Points that expire on February 28, 2022 who register in advance by February 28, 2022 will be credited e JAL Points that are valid until October 31, 2022. These e JAL Points will be credited to accounts around mid March.
Eligibility
JAL Mileage Bank (JMB) members who registered in advance
Registration Period
| Miles / e JAL Points expiration date | Advance registration deadline |
|---|---|
| Between March 31, 2022 and September 30,2022 | September 30, 2022 (Friday) at 23:59 (Japan time) |
- If you have already completed advance registration, you do not need to register again.
- All customers, including JALCARD Family Program and JAL Family Club members, must complete their advance registration individually.
- Once you register in advance, all miles and e JAL Points that expire during the respective qualifying period will be eligible to be credited back to your account as e JAL Points.
e JAL Points handling details and precautions
e JAL Points can be used to purchase flight tickets, package tours, and more on the JAL website. Every 1 point can be used as JPY 1.
- When paying for international flight tickets, e JAL Points can be used only for itineraries that originate from Japan and that can be purchased via the JAL website.
Details
If you have miles or e JAL Points that expire between March 31, 2022 and September 30, 2022
e JAL Points that are valid until October 31, 2022 will be credited back to your account
- Advance registration required.
- Expired miles will be credited as e JAL Points.
The conversion rate from miles to e JAL Points is 1.5 points per mile (Round up after the decimal point). - Expired e JAL Points will be credited back as the same number of e JAL Points.
- If you have existing e JAL Points that have a longer validity period than the e JAL Points credited via this special measure, the longer validity period of the existing e JAL Points will apply.
- If the validity of your e JAL Points is extended due to for example redeeming miles for e JAL Points, the extended validity period will apply to the e JAL Points credited via this special measure.
Timing of accumulation
Miles and e JAL Points that have passed their expiration date will expire, but the associated e JAL Points will be credited back to your account according to the following schedule.
- Eligible expired miles or e JAL Points that have expired prior to your registration will be credited back as e JAL Points by around the end of the following month upon completion of your registration.
- After your registration, miles or e JAL Points that expired during this period will be credited back as e JAL Points by around the end of the month following the month in which the miles or points expired.
- Miles and e JAL Points that expire on September 30, 2022 will be credited back as e JAL Points by around mid October.
How to view your e JAL Points balance
Your e JAL Points balance will be displayed after you log in to your JMB account.
Please note that your e JAL Points balance can only be viewed from the JAL website (Japan Region).
If you are a member in a region other than Japan, please proceed from the Japan Region site's Mileage top page.
For members in regions other than Japan:
e JAL Points balance display in your statement
Details (Miles to e JAL Points): COVID-19 ADJUSTMENT FOR EXPIRED MILEAGE2
Details (e JAL Point → Total amount to e JAL Point): COVID-19 ADJUSTMENT FOR EXPIRED EJAL POINTS2
If you have previously registered for this special measure, you do not need to register again.
Please click "Register in advance" to complete your registration.
If you are shown the message below, you have already registered.
Handling of expiring JAL Coupons
In response to COVID-19, the validity period of JAL Coupons originally expiring between April 30, 2020 and September 30, 2022 will be extended. The new validity of these JAL Coupons will be until October 31, 2022.
If you have such extended validity JAL Coupons, you can continue to use them until October 31, 2022.
February 25, 2022
Japan Airlines