About handling expired miles, e JAL Points, JAL Coupons (Last Updated July 7, 2021)

Thank you for your continued patronage of the JAL Group.

 

In response to COVID-19, we have suspended or reduced services on some JAL Group routes. 

We apologize for any inconvenience this may cause you. We are implementing the following measures for miles, e JAL Points, and JAL Coupons. We hope these measures will provide the flexibility for you to use your miles, e JAL Points, and JAL Coupons for JAL Group flights.

Handling of expiring miles and e JAL Points

Miles and e JAL Points that expire between April 30, 2021 and October 31, 2021:

These miles and e JAL Points will be credited back to your account as e JAL Points that are valid until January 31, 2022.

  • This special measure is available only to customers who registered in advance during the registration period.

Eligibility

JAL Mileage Bank (JMB) members who registered in advance

Registration Period

If you have miles or e JAL Points that expire between April 30, 2021 and July 31, 2021:

The registration period is until July 31, 2021 at 23:59 (Japan time).

If you have miles or e JAL Points that expire between August 31, 2021 and October 31, 2021:

The registration period is until October 31, 2021 at 23:59 (Japan time).

  • Customers who registered by July 31, 2021 do not need to register again on/after August 1, 2021.

e JAL Points handling details and precautions

From April 14, 2020, JMB members in all regions are able to use e JAL Points.

  • When paying for international flight tickets, e JAL Points can be used only for itineraries that originate from Japan and that can be purchased via the JAL website.

Details

  • Advance registration required.
  • Expired miles will be credited as e JAL Points.
    The conversion rate from miles to e JAL Points is 1.5 points per mile (Round up after the decimal point).
  • Expired e JAL Points will be credited back as the same number of e JAL Points.

Miles and e JAL Points that have passed their expiration date will expire. After you register in advance, e JAL Points will be credited back to your account at the end of the following month. The validity periods of the credited e JAL Points are as follows:

If you have miles or e JAL Points that expire between April 30, 2021 and October 31, 2021:

Credited e JAL Points are valid until January 31, 2022.

Once you register in advance, all miles and e JAL Points that expire during the respective qualifying period will be eligible to be credited back to your account as e JAL Points.

  • All customers, including JALCARD Family Program and JAL Family Club members, must complete their advance registration individually.

Timing of accumulation

  • Eligible expired miles or e JAL Points that have expired prior to your registration will be credited back as e JAL Points at the end of the following month upon completion of your registration.
  • Miles or e JAL Points that expired during this period will be credited back as e JAL Points at the end of the month following the month in which the points expired.

How to view your e JAL Points balance

Your e JAL Points balance will be displayed after you log in to your JMB account.
Please note that your e JAL Points balance can only be viewed from the JAL website (Japan Region).
If you are a member in a region other than Japan, please proceed from the Japan Region site's Mileage top page.

For members in regions other than Japan:

e JAL Points balance display in your statement

Details (Miles to e JAL Points): COVID-19 ADJUSTMENT FOR EXPIRED MILEAGE2

Details (e JAL Point → Total amount to e JAL Point): COVID-19 ADJUSTMENT FOR EXPIRED EJAL POINTS2

If you registered by July 31, 2021, you do not need to register again on/after August 1, 2021.

Please click "Register in advance" to complete your registration.

If you are shown the message below, you have already registered.

Handling of expiring JAL Coupons

In response to COVID-19, the validity period of JAL Coupons originally expiring between April 30, 2020 and October 31, 2021 will be extended. The new validity of these JAL Coupons will be until November 30, 2021.

If you have such extended validity JAL Coupons, you can continue to use them until November 30, 2021.

July 7, 2021

Japan Airlines