Peace of mind travel with free reservation changes

Given the current situation where the removal of immigration restrictions in many countries cannot be foreseen, reservations may be changed free of charge, irrespective of the standard fare rules, on all current international fares so that our customers can travel with peace of mind.

Currently the JAL contact centers are experiencing very high call volumes and it may be difficult to get through. Please accept our apologies for this inconvenience.

This arrangement is also available on the JAL website, where you can both purchase and change tickets.


Please refer to the below link for more details on the latest flight schedule (suspension, reduction of flight frequency, schedule change and non-scheduled service).

Eligibility

The following fares are eligible for free reservation changes.

Eligible Fares and Selling Period

All international fares that fit the following criteria (Standard, Saver, Special, Special Saver fare types).

  • Purchase date: 11 June to 31 July 2020 inclusive.
  • Travel date: Flights departing any date up to 360 days from the date of purchase.
  • Fares from Japan to New Caledonia/ from Indonesia to Japan are excluded.

As an example, if you purchase a new ticket departing in August 2020, you are able to change the departure date to November or even later as many times as you like up to and including 31 July 2020 without paying change fees.

Changes after Purchase Example

Example Itinerary

1st Sector

2nd Sector

Tokyo-Los Angeles
JL062

Los Angeles-Tokyo
  JL061

Date of Change Request

Changed Flights(s)
1st Sector 2nd and Subsequent Sectors
Up to 31 July 2020

Free of charge(no restriction on number of changes)

Free of charge(no restriction on number of changes)

On/after 1 August 2020 1st change:
free of charge
Free of charge(no restriction on number of changes)*2
2nd and subsequent changes:
As per the rules *1 of the fare that apply after the 1st change.

Please scroll horizontally.

  1. The rules of the fare that apply after a change is made may only permit changes with a fee or may not allow changes at all. Please check the fare rules that apply when making the change.
  2. If the applicable fare changes as a result of changing the first sector the rules may only permit changes with a fee or may not allow changes at all. Please check the fare rules that apply when making the change.
  • As a result of the change the applicable fare amount and/or rules may change. If the fare amount changes this amount will be payable.
  • If a fare with a restricted departure period was originally purchased and the date is subsequently changed to a date outside the permitted departure period a different fare will be applied and may result in a fare difference being charged as well as a change of fare rules.
  • If changes or cancellations are not made prior to the original flight departure the free change rule will not be applied.
  • Refunds will be permitted in line with the rules of the fare purchased.

June 11, 2020

Japan Airlines