Peace of mind travel with free reservation changes (Extended until March 31, 2021)

Given the current situation where the removal of immigration restrictions in many countries cannot be foreseen, reservations may be changed free of charge, irrespective of the standard fare rules, on all current international fares so that our customers can travel with peace of mind.

This arrangement is also available on the JAL website, where you can both purchase and change tickets.


Please refer to the below link for more details on the latest flight schedule (suspension, reduction of flight frequency, schedule change and non-scheduled service).

Eligible Fares

All international fares issued between June 11, 2020, and March 31, 2021 (Standard, Saver, Special, Special Saver fare types).

  • The fare from Indonesia to Japan is eligible for tickets issued between October 30, 2020, and March 31, 2021.
  • The fare from Japan to New Caledonia is excluded.

About Changes

Up to and including March 31, 2021, you are able to change your reservation as many times as you like in 360 days without paying change charges.

For changes after April 1, 2021, please refer to the following.

  • As a result of the change the applicable fare amount and/or rules may change. If the fare amount changes this amount will be payable.
  • If a fare with a restricted departure period was originally purchased and the date is subsequently changed to a date outside the permitted departure period a different fare will be applied and may result in a fare difference being charged as well as a change of fare rules.
  • If changes or cancellations are not made prior to the original flight departure the free change rule will not be applied.
  • Refunds will be permitted in line with the rules of the fare purchased.

Change request up to March 31, 2021

Date of Change Request

Changed Flights(s)
1st Sector 2nd and Subsequent Sectors
Up to March 31, 2021

Free of charge(no restriction on number of changes)

Free of charge(no restriction on number of changes)

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Change request on/after April 1, 2021

Date of Change Request

Changed Flights(s)
1st Sector 2nd and Subsequent Sectors
On/after April 1, 2021 1st change:
free of charge
Free of charge(no restriction on number of changes)*2
2nd and subsequent changes:
As per the rules *1 of the fare that apply after the 1st change.

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  1. The rules of the fare that apply after a change is made may only permit changes with a charge or may not allow changes at all. Please check the fare rules that apply when making the change.
  2. If the applicable fare changes as a result of changing the first sector the rules may only permit changes with a charge or may not allow changes at all. Please check the fare rules that apply when making the change.

September 17, 2020

Japan Airlines