Thank you for your continuous support for JAL Group.
Due to the Coronavirus outbreak, each country updates its restriction of entry to its country or quarantine measures from day to day and there has been a decrease in travel demand.
In response, the following changes on certain flights on/after March 29, 2020 are implemented.
For affected customers, we will contact you to offer an alternative flight option. However, we may not be able to offer alternative JL flight. For details, please follow the information below titled 'Ticket Change/Extension of Ticket Validity/Refund'.
The flights that are not listed on the linked pages will operate as usual.
We apologize for any inconvenience this may cause you, and we appreciate your understanding and cooperation.
New York, Boston, San Francisco, Los Angeles, San Diego, Seattle, Vancouver Routes
London, Paris, Frankfurt, Helsinki, Moscow, Vladivostok Routes
Bangkok, Singapore, Kuala Lumpur, Jakarta, Hanoi, Manila, Delhi, Bengaluru, Ho Chi Minh Routes
Sydney, Melbourne Routes
Beijing, Shanghai, Guangzhou, Dalian, Tianjin, Hong Kong, Taipei, Kaohsiung, Seoul, Busan Routes
Honolulu, Kona, Guam Routes
JAL call center will reach out to those customers with an applicable flight ticket issued at JAL by email or call in order to inform new flights, extend ticket validity or to accept refund processing.
We may not be able to offer alternative JL flight. In such occasion, please follow the information titled 'Customers with no alternative flights' below.
If you have received alternative flight option from JL;
You are able to confirm the new suggested flight number and flight schedule from the "Booking details" on the JAL website, and choose whether you agree or wish for another alternative flight. (Exclude departure from India regarding the refund)
Please select "Agree" from "Booking details page" on JAL website.
Please select "Decline" from "Booking details page" on JAL website, JAL call center will reach out to you to confirm alternative flights. "JAL Reservation & Information" is available if you wish to confirm your flights immediately.
If the new plan of your journey is not yet decided, it is possible to extend the validity of your ticket.
If you wish to do so, please follow the details at "Special handling for JAL international tickets following the situation of pneumonia caused by the Coronavirus".
We will accept your cancellation at JAL website without cancellation fee. Please select "Cancel / Refund" from "Booking details page".
If you made your purchase through JAL call center, please contact us again for cancellation.
If you agree to cancel your trip;
We apologize for any inconvenience this may cause you, and we appreciate your understanding and cooperation.
April 24, 2020
Japan Airlines