(On or after March 29) Flight suspension, reduction of flight frequency, schedule change and non-scheduled service due to the impact of COVID-19 (Last Updated Apr 24, 2020)
Thank you for your continuous support for JAL Group.
Due to the Coronavirus outbreak, each country updates its restriction of entry to its country or quarantine measures from day to day and there has been a decrease in travel demand.
In response, the following changes on certain flights on/after March 29, 2020 are implemented.
For affected customers, we will contact you to offer an alternative flight option. However, we may not be able to offer alternative JL flight. For details, please follow the information below titled 'Ticket Change/Extension of Ticket Validity/Refund'.
The flights that are not listed on the linked pages will operate as usual.
We apologize for any inconvenience this may cause you, and we appreciate your understanding and cooperation.
Applicable Routes
North America
New York, Boston, San Francisco, Los Angeles, San Diego, Seattle, Vancouver Routes
Europe
London, Paris, Frankfurt, Helsinki, Moscow, Vladivostok Routes
Southeast and South Asia
Bangkok, Singapore, Kuala Lumpur, Jakarta, Hanoi, Manila, Delhi, Bengaluru, Ho Chi Minh Routes
Oceania
Sydney, Melbourne Routes
East Asia
Beijing, Shanghai, Guangzhou, Dalian, Tianjin, Hong Kong, Taipei, Kaohsiung, Seoul, Busan Routes
Hawaii and Guam
Honolulu, Kona, Guam Routes
Ticket Change/Extension of Ticket Validity/Refund
JAL call center will reach out to those customers with an applicable flight ticket issued at JAL by email or call in order to inform new flights, extend ticket validity or to accept refund processing.
- If your ticket was issued at travel agencies, please contact the travel agency where you issued your ticket.
We may not be able to offer alternative JL flight. In such occasion, please follow the information titled 'Customers with no alternative flights' below.
If you have received alternative flight option from JL;
You are able to confirm the new suggested flight number and flight schedule from the "Booking details" on the JAL website, and choose whether you agree or wish for another alternative flight. (Exclude departure from India regarding the refund)
If you wish to change to the suggested flights
Please select "Agree" from "Booking details page" on JAL website.
If you wish to change to alternative flights
Please select "Decline" from "Booking details page" on JAL website, JAL call center will reach out to you to confirm alternative flights. "JAL Reservation & Information" is available if you wish to confirm your flights immediately.
If you wish to extend ticket valdity
If the new plan of your journey is not yet decided, it is possible to extend the validity of your ticket.
If you wish to do so, please follow the details at "Special handling for JAL international tickets following the situation of pneumonia caused by the Coronavirus".
If you wish to cancel your original flight
We will accept your cancellation at JAL website without cancellation fee. Please select "Cancel / Refund" from "Booking details page".
If you made your purchase through JAL call center, please contact us again for cancellation.
Customers with no alternative flights
If you agree to cancel your trip;
- If you have purchased your tickets through JAL (website, ticketing office), please wait until JL agent contacts you, or use the "Refund Form".
For customers with no altenative flights, an email has been sent from Japan Airlines. - If your booking was made at travel agency, please contact the travel agency where you booked your flights.
We apologize for any inconvenience this may cause you, and we appreciate your understanding and cooperation.
April 24, 2020
Japan Airlines