(Between February 6 and March 28) Flight suspension, reduction of flight frequency and schedule change due to the impact of COVID-19 (Last Updated Mar 26, 2020)
Thank you for your continuous support for JAL Group.
Due to the Coronavirus outbreak, each country updates its restriction of entry to its country or quarantine measures from day to day and there has been a decrease in travel demand.
In response, the following changes, effective on flights between February 6 and March 28, 2020 are implemented.
For affected customers, we will contact you to offer an alternative flight option. However, we may not be able to offer alternative JL flight. For details, please follow the information below titled 'Ticket Refund/Change'.
We apologize for any inconvenience this may cause you, and we appreciate your understanding and cooperation.
Applicable Routes
Beijing Routes
開く
Shanghai Routes
開くGuangzhou and Dalian Routes
開くTianjin Routes
開くHong Kong Routes
開くSeoul Routes
開くBusan Routes
開くTaipei Routes
開くKaohsiung Routes
開くBangkok Routes
開くDelhi Routes
開くSingapore Routes
開くManila Routes
開くHo Chi Minh Routes
開くHanoi Routes
開くNorth America Routes
開くEuropean Routes
開くHonolulu Routes
開くGuam Routes
開くMelbourne Routes
開くTicket refund/change
JAL call center will reach out to those customers with an applicable flight ticket by email or call in order to inform new flights or to accept refund processing.
We may not be able to offer alternative JL flight. In such occasion, please follow the information titled 'Customers with no alternative flight' below.
If you have received alternative flight option from JL;
You are able to confirm the new suggested flights number and flight schedule from the "Booking details" on the JAL website, and choose whether you agree or wish for another alternative flights. (Exclude departure from India regarding the refund)
If your booking was made at travel agency, please contact the travel agency where you booked your flights.
If you wish to change to the suggested flights
Please select "Agree" from "Booking details page" on JAL website.
If you wish to change to alternative flights
Please select "Decline" from "Booking details page" on JAL website, JAL call center will reach out to you to confirm alternative flights. "JAL Reservation & Information" is available if you wish to confirm your flights immediately.
If you wish to cancel your original flight
We will accept your cancellation at JAL website without cancellation fee. Please select "Cancel / Refund" from "Booking details page".
If you made your purchase through JAL call center, please contact us again for cancellation.
Customers with no alternative flights
If you agree to cancel your trip;
- If you have purchased your tickets through JAL (website, ticketing office), currently refund through web is not available. Kindly wait until JL agent contacting you.
- If your booking was made at travel agency, please contact the travel agency where you booked your flights.
We apologize for any inconvenience this may cause you, and we appreciate your understanding and cooperation.
March 26, 2020
Japan Airlines