Thank you for flying with Japan Airlines.
In response to basic policy announced by the Coronavirus Response Headquarters of government of Japan, please follow additional special handling on JAL international tickets.
Refund through the website is also available until day before your departure. Any refund or extension of ticket validity which are not available through the website,please contact JAL office below.
Tickets issued by Japan Airlines starting with '131' with following conditions:
All flights to / from Japan
Ticket issue date | Tickets issued on/before June 11, 2020 |
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Flight date | For flights departing February 28, 2020 - April 16, 2021 inclusive |
Request date | Request on/after December 17, 2020 |
Date change is available once free of charge.
Period of alternative flight
On/before July 10, 2021
If the new plan of your journey is not yet decided, cancellation of the booked flights without a new itinerary is available.Please contact Japan Airlines below before refund process.
When you wish to book your new journey, please contact Japan Airlines within one year from the issue date of your ticket (e-ticket receipt) or until March 31, 2021, whichever is earlier, and until the day before the new flight you wish to reserve. (Change is available only once. After the new itinerary is confirmed, it may not be changed.)
Booking of the new dates past your ticket validity is available if your new plan is within the period below.
Period of alternative flight
On/before July 10, 2021
Rebooking (changes) is available only once. After new itinerary is confirmed, further change is not accepted.
When requesting reservation again, please have your applied ticket information (*) ready when contact JAL office below.
(*) Original ticketed flight number, flight date, name, reservation number or ticket number
If your itinerary involves multiple sectors, rebooking for all such sectors needs be made at the same time.
Refund without charge is available regardless of the fare rules. JAL will refund award ticket including the miles that are expired at the time of refund.
Refund through JAL website is available until 23:59 p.m. of the day before of flight departure.
Please proceed from "booking confirmation" below.
If we accept reservation refund without any fee from JAL website, the information about the fee exemption (Below in the red frame) will be displayed on the "Cancellation summary" page.
If you are unable to proceed through JAL Website or if you encounter additional charge, please kindly contact JAL office below.
For refund at our call center, please contact until the day before your departure.
Ticket Service Fee paid at the time of ticket purchase is not refundable.
[Before departure] Within one year and 30 days from the date of issue *1
[After departure] Within one year and 30 days from the date of travel commencement
JAL Group Branch / Sales Office Information
December 17, 2020
Japan Airlines