International Ticket Changes and Refund due to Flight Disruptions, Cancellation or Entry Restrictions caused by COVID-19

With expansion of COVID-19, you may postpone your travel or cancel your flight booking for free in the following conditions.

Please note: if your ticket was purchased through a travel agency, booking changes/cancellation policies may vary. Please contact your travel agency for details.

Basic policies

Tickets issued by Japan Airlines (JAL) with ticket number starting with '131’ that meets either of the following conditions are eligible for a one-time free change to an alternative flight departing on/before November 30, 2022, or a refund without cancellation charges.

Conditions	Deadline for date change or refund request
Reserved flights departing on/before October 29, 2022 impacted by schedule change or flight cancellation	One day prior to the current reserved flight departure date
If you are unable to travel due to travel restrictions imposed by the destination.	From two months prior to the current reserved flight departure date

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This policy also applies to JMB Award Tickets and Japan domestic fares for non-Japanese residents.

How to change or cancel your booking due to flight disruptions or entry restrictions

If you want to postpone your trip and change your travel dates

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You can change to an alternative flight once on/before November 30, 2022.

Japan-Hawaii route:
For the following periods, one-time change is permitted only if your original reservation is within these period.

[Period A]

Flights departing from Japan to Hawaii：Between August 10 and August 12, 2022
Flights departing from Hawaii to Japan：Between August 13 and August 17, 2022

[Period B]

Between July 15 and August 20, 2022 (Except Period A)

The itinerary in your ticket must be completed within the applicable flight period stated above.
For JMB Partner Airlines Award Tickets or oneworld Award Tickets, changes are permitted if the new itinerary is within one (1) year from the issuance date of the award ticket.
Flight change is subject to seat availability based on your reserved booking class and ticket fare type.
If your ticket was purchased through a travel agency, please contact the travel agency directly for details on refund/cancellation policies.

How to make changes to your booking

Conditions	Deadline for date change request	How to change your booking
Reserved flights departing on/before October 29, 2022 impacted by schedule change or flight cancellation	One day prior to the scheduled flight departure date	You may change to a suggested alternative flight through JAL website. If you want to change to another flight, please the JAL Call Center.
If you are unable to travel due to travel restrictions imposed by the destination.	A change or cancellation request can only be made within two (2) months prior to the scheduled flight departure date	Please contact the JAL Call Center to request for a date change.

Conditions

Deadline for date change request

How to change your booking

Reserved flights departing on/before October 29, 2022 impacted by schedule change or flight cancellation

One day prior to the scheduled flight departure date

You may change to a suggested alternative flight through JAL website.

If you want to change to another flight, please the JAL Call Center.

If you are unable to travel due to travel restrictions imposed by the destination.

A change or cancellation request can only be made within two (2) months prior to the scheduled flight departure date

Please contact the JAL Call Center to request for a date change.

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Change through JAL website

How to use the JAL website

Customers who wish to change reservation and are unable to book an alternate flight, are accept your ticket open for a limited time without arranging another reservation.

Tickets purchased through travel agencies, JMB partner airline award tickets, oneworld award tickets, upgrade awards, etc. are not eligible.

Open Dated Request Form

Change through JAL Call Center

JAL Group Offices and Contact

If you want to cancel your booking or request for a refund

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You may cancel your booking or refund your ticket regardless of the fare rules. For JMB Award Tickets, the expired JMB miles at the time of refund will be also credited back to the JMB account.

If your tickets are purchased through a travel agency, please contact the travel agency for the refund/cancellation policies.

If you want to cancel your booking or request a refund

Conditions	Deadline for refund request	How to cancel your booking
Reserved flights departing on/before October 29, 2022 impacted by schedule change or flight cancellation	One day prior to the scheduled flight departure date	You may refund through JAL website.
	One day prior to the scheduled flight departure date	If the cancellation fee is charged by the system, please contact JAL Call Center to process your cancellation and refund.
If you are unable to travel due to travel restrictions imposed by the destination.	A change or cancellation request can only be made within two (2) months prior to the scheduled flight departure date	You can apply for a refund from the following international refund application form. If the ticket is not applicable, please contact JAL International Call Center.

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Refund through JAL website (available 24 hours)

Refund through JAL website can be processed until 23:59 p.m. one day prior to the scheduled departure.

Please click on "Manage Booking" below.

Manage Booking

If you are charged the cancellation fee (if it applies to your ticket) by the system, please contact us for refund.

If you are eligible for a free refund on the JAL website, the fee exemption information will be displayed within the "Cancellation Summary" page. Please refer to the image below.

For tickets that cannot be refunded on the website, we have prepared a refund application form. If you have a ticket that is not refundable on our website, you can request a refund from the refund form below.

Refund form for International Tickets

Refund through JAL Call Center (Available during business hours)

For refunds, please contact the JAL Call Center (within business hours) at least one (1) day prior to your scheduled departure date.
Ticket Service Fee paid at the time of ticket purchase is not refundable.

JAL Group Offices and Contact

JAL will only accept refund requests for eligible tickets after the departure date through our JAL Call Centers. The request must be made within one (1) year and 30 days from the ticket issue date (if the ticket is unused), or from the date of travel commencement (if the ticket is used).

For JMB Partner Airlines Award Tickets or oneworld Award Tickets, the refund must be requested within 1 year from the ticket issuance date.

For tickets issued in the Japan region between June 11, 2020 and November 30, 2021, reservation changes will be accepted without charging a change fee. Depending on the fare rules that apply after the reservation change, a change fee may apply, or changes may not be permitted.

Click here for details

Some regions outside Japan offer reservation changes at no charge.

Check here for website of each region

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May 26, 2022

Japan Airlines

International Ticket Changes and Refund due to Flight Disruptions, Cancellation or Entry Restrictions caused by COVID-19

Basic policies

How to change or cancel your booking due to flight disruptions or entry restrictions

If you want to postpone your trip and change your travel dates

Japan-Hawaii route:
For the following periods, one-time change is permitted only if your original reservation is within these period.

How to make changes to your booking

If you want to cancel your booking or request for a refund

If you want to cancel your booking or request a refund

Refund through JAL website (available 24 hours)

Refund through JAL Call Center (Available during business hours)

Check here for website of each region

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About JAL

International Ticket Changes and Refund due to Flight Disruptions, Cancellation or Entry Restrictions caused by COVID-19

Basic policies

How to change or cancel your booking due to flight disruptions or entry restrictions

If you want to postpone your trip and change your travel dates

If you want to cancel your booking or request for a refund

Check here for website of each region

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