If your travel is disrupted due to a flight cancellation, schedule change, or entry restriction imposed by the authorities as a result of COVID-19, you may postpone your travel or cancel your flight booking for free.
Tickets issued by Japan Airlines (JAL) with ticket number starting with '131’ that meets either of the following conditions are eligible for a one-time free change to an alternative flight departing on/before April 27, 2022, or a refund without cancellation charges.
|Conditions||Deadline for date change or refund request|
Reserved flights departing on/before April 25, 2022 with a schedule change or flight cancellation
One day prior to the scheduled flight departure date
|If you are unable to travel due to travel restrictions imposed by the destination.||A change or cancellation request can only be made within two (2) months prior to the scheduled flight departure date|
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If you do not meet the above conditions but want to change or cancel your booking, please refer to the fare rules of your ticket for the eligibility. Cancellation, date change and rebooking fees may apply according to the fare rules of your ticket.
Passengers with international flight tickets issued between June 11, 2020, and September 30, 2021, can enjoy flexible reservation changes.
May 31, 2021