If your travel is disrupted due to a flight cancellation, schedule change, or entry restriction imposed by the authorities as a result of COVID-19, you may postpone your travel or cancel your flight booking for free.
Tickets issued by Japan Airlines (JAL) with ticket number starting with '131’ that meets either of the following conditions are eligible for a one-time free change to an alternative flight departing on/before April 27, 2022, or a refund without cancellation charges.
|Conditions||Deadline for date change or refund request|
Reserved flights departing on/before April 25, 2022 with a schedule change or flight cancellation
One day prior to the current reserved flight departure date
|If you are unable to travel due to travel restrictions imposed by the destination.||From two months prior to the current reserved flight departure date|
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For tickets issued in the Japan region between June 11, 2020 and November 30, 2021, reservation changes will be accepted without charging a change fee. Depending on the fare rules that apply after the reservation change, a change fee may apply, or changes may not be permitted.
Some regions outside Japan offer reservation changes at no charge.
January 12, 2022