Thank you for flying with Japan Airlines.
In response to basic policy announced by the Coronavirus Response Headquarters of government of Japan, please follow additional special handling on JAL international tickets.
Refund through the website is also available until day before your departure.
In response to notice from government of China, please follow special handling on JAL international tickets. Please check the details below.
Tickets issued by Japan Airlines starting with '131' with following conditions:
|Applicable flights||Cancellation or schedule changed flights|
|Flight date||For flights departing up to October 30, 2021 inclusive|
Until the day before the original reserved flight
(If your original flight before change is departing up to April 15, 2021 and if you have not arranged alternative flight, please contact Japan Airlines within one year from the issue date of your ticket (e-ticket receipt) or until March 31, 2021 whichever is earlier.)
Date change is available once free of charge.
Period of alternative flight
〔If your original flight before change is departing up to April 15, 2021〕
On/before July 10, 2021.
〔If your original flight before change is departing during April 16, 2021 - October 30, 2021〕
On/before November 10, 2021 (excluding July 15, 2021 to August 20, 2021)
Refund without charge is available regardless of the fare rules. JAL will refund award ticket including the miles that are expired at the time of refund.
Refund through JAL website is available until 23:59 p.m. of the day before of flight departure.
Please proceed from "booking confirmation" below.
If we accept reservation refund without any fee from JAL website, the information about the fee exemption (Below in the red frame) will be displayed on the "Cancellation summary" page.
If you are unable to proceed through JAL Website or if you encounter additional charge, please kindly contact JAL office below.
For refund at our call center, please contact until the day before your departure.
Ticket Service Fee paid at the time of ticket purchase is not refundable.
[Before departure] Within one year and 30 days from the date of issue *1
[After departure] Within one year and 30 days from the date of travel commencement
JAL Group Branch / Sales Office Information
February 18, 2021