Ticket Changes/Refunds due to Flight Disruptions, Cancellations or Entry Restrictions Caused by COVID-19

Conditions	Deadline for date change or refund request
Reserved flights departing on/before April 25, 2022 with a schedule change or flight cancellation	One day prior to the scheduled flight departure date
If you are unable to travel due to travel restrictions imposed by the destination.	A change or cancellation request can only be made within two (2) months prior to the scheduled flight departure date

Conditions

Deadline for date change or refund request

Reserved flights departing on/before April 25, 2022 with a schedule change or flight cancellation

One day prior to the scheduled flight departure date

If you are unable to travel due to travel restrictions imposed by the destination.

A change or cancellation request can only be made within two (2) months prior to the scheduled flight departure date

Conditions	Deadline for date change request	How to change your booking
Reserved flights departing on/before April 25, 2022 with a schedule change or flight cancellation	One day prior to the scheduled flight departure date	You may change to a suggested alternative flight through JAL website. If you want to change to another flight, please the JAL Call Center.
If you are unable to travel due to travel restrictions imposed by the destination.	A change or cancellation request can only be made within two (2) months prior to the scheduled flight departure date	Please contact the JAL Call Center to request for a date change.

You may cancel your booking or refund your ticket regardless of the fare rules. For JMB Award Tickets, the expired JMB miles at the time of refund will be also credited back to the JMB account.

If your tickets are purchased through a travel agency, please contact the travel agency for the refund/cancellation policies.

If you want to cancel your booking or request a refund

Conditions	Deadline for refund request	How to cancel your booking
Reserved flights departing on/before April 25, 2022 with a schedule change or flight cancellation	One day prior to the scheduled flight departure date	You may refund through JAL website.
	One day prior to the scheduled flight departure date	If you are charged the cancellation fee by the system, please contact JAL Call Center for refunds.
If you are unable to travel due to travel restrictions imposed by the destination.	A change or cancellation request can only be made within two (2) months prior to the scheduled flight departure date	Please contact the JAL Call Center.

Please scroll horizontally.

Refund through JAL website (available 24 hours)

Refund through JAL website can be processed until 23:59 p.m. one day prior to the scheduled departure.

Please click on "Manage Booking" below.

Manage Booking

If you are charged the cancellation fee (if it applies to your ticket) by the system, please contact us for refund.

If you are eligible for a free refund on the JAL website, the fee exemption information will be displayed within the "Cancellation Summary" page. Please refer to the image below.

Refund through JAL Call Center (Available during business hours)

For refunds, please contact the JAL Call Center (within business hours) at least one (1) day prior to your scheduled departure date.
Ticket Service Fee paid at the time of ticket purchase is not refundable.

JAL Group Offices and Contact

JAL will only accept refund requests for eligible tickets after the departure date through our JAL Call Centers. The request must be made within one (1) year and 30 days from the ticket issue date (if the ticket is unused), or from the date of travel commencement (if the ticket is used).

For JMB Partner Airlines Award Tickets or oneworld Award Tickets, the refund must be requested within 1 year from the ticket issuance date.

International Ticket Changes and Refund due to Flight Disruptions, Cancellation or Entry Restrictions caused by COVID-19

Basic policies

How to change or cancel your booking due to flight disruptions or entry restrictions

If you want to postpone your trip and change your travel dates

How to make changes to your booking

If you want to cancel your booking or request for a refund