Special handling for JAL international tickets following the situation of COVID-19 (Last Updated May 27, 2020)
Thank you for flying with Japan Airlines.
In response to basic policy announced by the Coronavirus Response Headquarters of government of Japan, please follow additional special handling on JAL international tickets.
- If you purchased tickets through travel agencies, please contact your travel agency.
Refund through the website is also available until day before your departure. Any refund or extension of ticket validity which are not available through the website may be requested from the request form.
Applicable tickets
Tickets issued by Japan Airlines starting with '131' with following conditions:
All flights to / from Japan
| Ticket issue date | Tickets issued on/before May 8, 2020 |
|---|---|
| Flight date | For flights departing February 28 - June 30, 2020 inclusive (up to July 1, 2020 inclusive if affected by flight suspension or reduction of flight frequency) |
| Request date | Request on/after May 14, 2020 |
- It is possible to extend the ticket validity or change flights one more time, even though you have already changed your ticket due to the spread of the Coronavirus.
- Tickets already refunded are out of scope even if it is within the period above.
- Passengers who wish to change or refund your ticket due to immigration restrictions, change/refund is available regardless of the ticket issue date.
- Altough this is also applicable for tickets of Japan Domestic fares for non-Japan residents, it may not be applied through JAL website. Please kindly contact JAL International Reservations and Information.
Ticket Change
Date change is available once free of charge.
Period of alternative flight
- On/before July 20, 2020
- On/between September 1, 2020 - March 31, 2021 (excluding December 15, 2020 - January 15, 2021)
- Date change is available for jouneys finishing during this period.
As this service is not available on the JAL website, please contact JAL office below.
Flight change may be subject to seat availability of the reservation class corresponding to respective ticket fare type.
Extension of Ticket Validity
If the new plan of your journey is not yet decided, cancellation of the booked flights without a new itinerary is available.
When the new plan of your journey is decided, the new booking is available with your current ticket.
Booking of the new dates past your ticket validity is available if your new plan is within the period below.
Please request from "Ticket Validity Extension Form" before refund process.
When you wish to book your new journey, please contact Japan Airlines within one year from the issue date of your ticket (e-ticket receipt) and until the day before the new flight you wish to reserve. (Change is available only once. After the new itinerary is confirmed, it may not be changed.)
Period of alternative flight
- On/before July 20, 2020
- On/between September 1, 2020 - March 31, 2021 (excluding December 15, 2020 - January 15, 2021)
- Date change is available for jouneys finishing during this period.
Flight change may be subject to seat availability of the reservation class corresponding to respective ticket fare type.
Refund
Refund without charge is available regardless of the fare rules.
Refund through JAL website is available until 23:59 p.m. of the day before of flight departure.
Please proceed from "booking confirmation" below.
If we accept reservation refund without any fee from JAL website, the information about the fee exemption (Below in the red frame) will be displayed on the "Cancellation summary" page.
If the information is not displayed, please contact from "The refund form" below.
If you are unable to proceed through JAL Website or if you encounter additional charge, please kindly contact JAL office below.
If you would like to refund the ticket after your planned flight departure date or the ticket that included upgrade award, please kindly apply for refund via the refund form below.
For refund at our call center, please contact until the day before your departure.
Ticket Service Fee paid at the time of ticket purchase is not refundable.
- Even after the boarding date, we will accept your refund specially through call center during the period below, if the ticket is applicable.
[Before departure] Within one year and 30 days from the date of issue
[After departure] Within one year and 30 days from the date of travel commencement
Contact
JAL Group Branch / Sales Office Information
May 27, 2020
Japan Airlines