Travel Alert - Information regarding the Novel Coronavirus (Last Updated Feb 27, 2020)

Thank you for flying with Japan Airlines.

As reported through international media channels, a novel coronavirus has been detected in the city of Wuhan (People`s Republic of China) and the number of infected individuals has increased significantly over the past few weeks.

As such, the Company has released the following information:

Flight suspension, reduction of flight frequency and schedule change due to the impact of the Novel Coronavirus

Due to the coronavirus outbreak in Mainland China, the carrier has seen a decrease in travel demand and a number of countries are implementing travel restrictions for those that have visited the country during a specific period.

As a result, flight and cabin crew who may have operated flights to Mainland China are being affected by these regulations and going forward, the Company may be unable to offer scheduled services throughout its global network.

In response, the Company today announced the decision to implement the following changes, effective on flights between February 6 and March 28, 2020.


For the latest information, please refer the below page:

For codeshare flights, please contact the operating carrier for the most updated information.

Disinfection of Aircraft Cabin

Aircraft operating to airports listed below are disinfected during the overnight hours in japan. Applicable areas include seat tables, arm rests, IFE monitors/controllers, lavatories (including door knob, sinks) and/or any areas where customers may touch during a flight. Due to aircraft rotation requirements, this action may not be performed after each flight.

Applicable Routes: Japan - Beijing, Dalian, Tianjin, Shanghai (Hongqiao / Pudong), Guangzhou, Hong Kong, Seoul, Busan

Air Quality of Aircraft Cabin

Through the engine of an aircraft, the inside of a cabin receives ventilation through outside air every two to three minutes. In addition, each aircraft on JAL`s fleet is installed with a HEPA system* to maintain the cabin`s air purity levels.

  • High-Efficiency Particulate Air (HEPA) Filter – Designed to capture at least 99.97 percent of fine airborne particles larger than at least 0.3 micrometer.

Inflight Announcement

On January 24, the Ministry of Health, Labor and Welfare provided a directive for airlines to inform passengers on applicable flights to report any symptoms, such as coughing and/or fever, to the quarantine officer stationed at the airport.

Applicable Routes: Japan - Beijing, Dalian, Tianjin, Shanghai (Hongqiao/Pudong), Guangzhou, Hong Kong

Cabin Crew to Wear Face Masks

As a precautionary measure, cabin crew will wear face masks on international and domestic flights.

Airport Staff to Wear Face Masks

As a precautionary measure, airport staff may wear face masks during operating hours.

Lounge Service about Meal and Drink

Due to Coronavirus spread, the food and drink service provided at our lounge in Japan will be changed as below.


【International Lounge in Japan】individual meal /packaging service or service provided by staff in order to ensure that customers can receive the service with peace of mind.


【Domestic Lounge】 we will provide packaging meal service.


Please note that this change may limit the products offered at our lounge in Japan.

Distribution of Health Card from the Japanese Ministry of Health, Labor and Welfare and additional documentations from respective government authorities

A document that includes relevant information on the coronavirus has been created by the Japanese Ministry of Health, Labor and Welfare. Starting January 24, the document will be distributed to passengers when they check-in to the selected flights.

Applicable Airports: Beijing, Dalian, Tianjin, Shanghai (Hongqiao/Pudong), Guangzhou, Hong Kong

The above are subject to change and will be revised in accordance with the instructions received from the respective government authorities.

Strengthening Quarantine Measures

International airports have progressively announced that quarantine measures will be strengthened and may mandate health checks (fever, cough and difficulty breathing etc) for passengers.

For details, please refer to the information posted by each airport.

Restriction on Entry to Japan

By directives enforced by the Ministry of Land, Infrastructure, Transport and Tourism of Japan, entry to Japan will not be permitted for passengers below  effective February 27(Thursday), 2020 until further notice.

  • Any non-Japanese passport holders visited Hubei Province or Zhejiang Province, People's Republic of China in the past 14 days at the time of arrival in Japan.
  • Passport holders issued by Hubei Province or Zhejiang Province, People's Republic of China. 
  • Any non-Japanese passport holders who boarded on the MS Westerdam and disembarked at Sihanoukville city, Cambodia.
  • Any non-Japanese passport holders visited Daegu Metropolitan City or Cheongdo county in North Gyeongsang Province, Republic of Korea in the past 14 days at the time of arrival in Japan.

For details please refer to the website of Immigration Services Agency of Japan.

Restrictions on entry conditions to countries other than Japan

Since the declaration by the WHO on January 30, 2020 that the New Coronavirus outbreak constitutes a Public Health Emergency of International Concern (PHEIC), many countries have reinforced existing or introduced new measures or restrictions.

Customers are advised to check the relevant information from embassies, consulates and health organizations of the destination country.


On selected routes, web check-in and use of KIOSK check-in machines at airport may be suspended.

We appreciate your understanding.

Ticket handling due to Immigration restrictions

In response to the immigration restriction of each country, change/refund of JAL international tickets will be handled without fee regardless of ticket rules and conditions.

  • If you have purchased tickets at travel agencies or other non-JAL channels, please contact your travel agent where you booked.

Restrictions of carrying Disinfectant products in checked and carry-on baggage

Disinfectant products below are prohibited in checked and carry-on baggage as

dangerous goods.


Cleverin (Stand-alone Type and Stick Pen Type)

producted by TAIKO Pharmaceutical Co.,Ltd.

  • Gel Type which is for hands or skin is not prohibited in checked and carry-on baggage

There are no restrictions in place for other types of disinfectant at present, but this may change going forward.

Feburary 27, 2020

Japan Airlines