Thank you for your continuous support for JAL Group.
Due to the coronavirus outbreak,national-scale sports or cultural events are canceled and postponed.The carrier has seen a decrease in travel demand.
In response, the Company today announced the decision to reduce the frequency, effective on flights between March 6 and March 28, 2020.
For affected customers, airline representatives and/or your travel professional will contact you to offer an alternative flight option.
We apologize for any inconvenience this may cause you, and we appreciate your understanding and cooperation.
Sapporo (New Chitose), Sapporo (Okadama), Memanbetsu, Asahikawa, Kushiro, Obihiro, Hakodate
Sapporo (New Chitose), Sapporo (Okadama), Memanbetsu, Asahikawa, Kushiro, Obihiro, Hakodate, Rishiri
Aomori, Misawa, Akita, Hanamaki, Yamagata, Sendai
Tokyo (Haneda), Niigata, Nagoya (chubu), Komatsu
Osaka (Itami), Osaka (Kansai), Nanki-Shirahama, Okayama, Hiroshima, Yamaguchiube, Izumo, Tokushima, Takamatsu, Kochi, Matsuyama
Fukuoka, Kitakyushu, Oita, Nagasaki, Kumamoto, Miyazaki, Kagoshima, Yakushima, Amami Oshima, Tokunoshima, Yoron
Fukuoka, Kitakyushu, Oita, Nagasaki, Kumamoto, Miyazaki, Kagoshima, Yakushima, Amami Oshima, Tokunoshima
Okinawa (Naha), Miyako, Ishigaki
Osaka (Kobe), Izumo, Shizuoka, Kitakyushu, Nagoya (Komaki), Kochi
JAL call center will reach out to those customers with an applicable flight ticket by email or call in order to inform new flights or to accept refund processing.
You are able to confirm the new suggested flights number and flight schedule from the "Booking Confirmation" on the JAL website, and choose whether you agree or wish for another alternative flights.
If your booking was made at travel agency, please contact the travel agency where you booked your flights.
Please select "Complete confirmation" from "Booking details page" on JAL website.
Please contact JAL call center.
After you have purchased your ticket, you can still change your flight to other JAL flight within ticket validity or original departure date + 30 days.
If you wish to cancel your flight, please select 'complete confirmation' from flight change screen.
We will accept your cancellation at JAL website without cancellation fee even after your ticket purchase.
Please refer to the below link for more details on the ticket refund/change
March 13, 2020