(Between March 6 and March 28) Flight suspension, reduction of flight frequency due to the impact of the Novel Coronavirus (Last Updated Mar 13, 2020)

Thank you for your continuous support for JAL Group.

Due to the coronavirus outbreak,national-scale sports or cultural events are canceled and postponed.The carrier has seen a decrease in travel demand.

In response, the Company today announced the decision to reduce the frequency, effective on flights between March 6 and March 28, 2020.

For affected customers, airline representatives and/or your travel professional will contact you to offer an alternative flight option.

We apologize for any inconvenience this may cause you, and we appreciate your understanding and cooperation.

Applicable Routes

Hokkaido

Sapporo (New Chitose), Sapporo (Okadama), Memanbetsu, Asahikawa, Kushiro, Obihiro, Hakodate

Sapporo (New Chitose), Sapporo (Okadama), Memanbetsu, Asahikawa, Kushiro, Obihiro, Hakodate, Rishiri

Tohoku

Aomori, Misawa, Akita, Hanamaki, Yamagata, Sendai

Kanto / Shinetsu / Chubu

Tokyo (Haneda), Niigata, Nagoya (chubu), Komatsu

Kansai / Chugoku / Shikoku

Osaka (Itami), Osaka (Kansai), Nanki-Shirahama, Okayama, Hiroshima, Yamaguchiube, Izumo, Tokushima, Takamatsu, Kochi, Matsuyama

Kyushu

Fukuoka, Kitakyushu, Oita, Nagasaki, Kumamoto, Miyazaki, Kagoshima, Yakushima, Amami Oshima, Tokunoshima, Yoron

Fukuoka, Kitakyushu, Oita, Nagasaki, Kumamoto, Miyazaki, Kagoshima, Yakushima, Amami Oshima, Tokunoshima

Okinawa

Okinawa (Naha), Miyako, Ishigaki

Codeshare Flights

Osaka (Kobe), Izumo, Shizuoka, Kitakyushu, Nagoya (Komaki), Kochi

Ticket refund/change

JAL call center will reach out to those customers with an applicable flight ticket by email or call in order to inform new flights or to accept refund processing.

You are able to confirm the new suggested flights number and flight schedule from the "Booking Confirmation" on the JAL website, and choose whether you agree or wish for another alternative flights.

If your booking was made at travel agency, please contact the travel agency where you booked your flights.

 

If you wish to change to the suggested flights

Please select "Complete confirmation" from "Booking details page" on JAL website.

If you wish to change to alternative flights

Please contact  JAL call center.

After you have purchased your ticket, you can still change your flight to other JAL flight within ticket validity or original departure date + 30 days.

For cancellation:

If you wish to cancel your flight, please select 'complete confirmation' from flight change screen.

We will accept your cancellation at JAL website without cancellation fee even after your ticket purchase. 

Please refer to the below link for more details on the ticket refund/change

March 13, 2020

Japan Airlines