Special handling for JAL domestic tickets following the situation of COVID-19 (Last Updated November 10, 2020)
Thank you for flying with Japan Airlines.
JAL ended special handling for domestic tickets by June 30, 2020 departing flights in response to COVID-19 state of emergency lifted by government of Japan.
For further domestic tickets handling, please refer to below.
*If you have purchased your ticket through travel agents, please contact your travel agent.
| Departure date | From February 28, 2020 (Friday) to June 30, 2020 (Tuesday) | After July 1, 2020 (Wednesday) |
|---|---|---|
| Applicable flight | All domestic flights | In case of flight suspension, reduction of flight frequency. |
| Change to other flight | Ticket validity, or original departure date + 180 days whichever comes later |
Ticket validity, or original departure date + 30 days whichever comes later |
Handling fees for the change or refund |
without fees | without fees |
・About extension of validity for JAL group Shareholders Discount Coupon published in 2019 and May 2020.
Change
Change can be made via JAL website. Please make all booking changes 20 minutes prior to the departure of your scheduled flight.
*Reservation change is not premitted via website for Transit Fare 28/7 and JMB Companion Fare.
Refund
You can also operate from the website by clicking the "Apply refund on JAL website" button below.
Contact
If you have purchased your ticket through travel agents, please contact your travel agent.
November 10, 2020
Japan Airlines