Domestic Ticket Changes and Refund due to Flight Disruptions caused by COVID-19 (Last Updated October 4, 2021)
Thank you for flying with Japan Airlines.
Please see below for the special handling for JAL domestic flight tickets due to COVID-19.
Applicable flight
In case of flight suspension, reduction of flight frequency.
Flights departing after July 1, 2020
Handling fees for the change or refund
Without fees
If you have a reservation for an itinerary that includes the applicable flights, you can change or refund free of charge.
- If you have purchased your ticket through travel agents, please contact your travel agent.
- About extension of validity for JAL group Shareholders Discount Coupon published in 2019 and May 2020.
Change
We will accept changes your flight date up to 30 days from the original departure date or ticket validity.
*Longer date will be applied.
Change can be made via JAL website. Please make all booking changes 20 minutes prior to the departure of your scheduled flight.
*Reservation change is not premitted via website for Transit Fare 28/7 and JMB Companion Fare.
Refund
You can also operate from the website by clicking the "Apply refund on JAL website" button below.
Contact
If you have purchased your ticket through travel agents, please contact your travel agent.
October 4, 2021
Japan Airlines