Thank you for flying with Japan Airlines.
Please see below for the special handling for JAL domestic flight tickets due to COVID-19.
In case of flight suspension, reduction of flight frequency.
Flights departing after July 1, 2020
If you have a reservation for an itinerary that includes the applicable flights, you can change or refund free of charge.
We will accept changes your flight date up to 30 days from the original departure date or ticket validity.
*Longer date will be applied.
Change can be made via JAL website. Please make all booking changes 20 minutes prior to the departure of your scheduled flight.
*Reservation change is not premitted via website for Transit Fare 28/7 and JMB Companion Fare.
You can also operate from the website by clicking the "Apply refund on JAL website" button below.
In case you are unable to proceed, you can submit your request for ticket refund through this online form.
We may contact you to confirm your refund request after you have submitted the form.
If you have purchased your ticket through travel agents, please contact your travel agent.
August 31, 2021