Thank you for flying with Japan Airlines.
JAL ends special handling for domestic tickets by June 30, 2020 departing flights in response to COVID-19 state of emergency lifted by government of Japan.
For further domestic tickets handling, please refer to below.
*If you have purchased your ticket through travel agents, please contact your travel agent.
|Departure date||From February 28, 2020 (Friday) to June 30, 2020 (Tuesday)||After July 1, 2020 (Wednesday)|
|Applicable flight||All domestic flights||In case of flight suspension, reduction of flight frequency.|
|Change to other flight||
Ticket validity, or original departure date + 180 days whichever comes later
Ticket validity, or original departure date + 30 days whichever comes later
Handling fees for the change or refund
|without fees||without fees|
・About extension of validity for JAL group Shareholders Discount Coupon published in 2019.
Please contact us by phone or at the airport counter.
You can also operate from the website by clicking the "Apply refund on JAL website" button below.
Our Call Center is busy in response to this situation. Please accept our sincere apologies for any inconvenience caused.
You can refund at the call center even after departure during the period.
If you have purchased your ticket through travel agents, please contact your travel agent.
June 16, 2020