Special handling for JAL domestic tickets following the situation of COVID-19 (Last Updated June 16, 2020)

Thank you for flying with Japan Airlines.

JAL ends special handling for domestic tickets by June 30, 2020 departing flights in response to  COVID-19 state of emergency lifted by government of Japan.

For further domestic tickets handling, please refer to below. 

*If you have purchased your ticket through travel agents, please contact your travel agent.

Departure date From February 28, 2020 (Friday) to June 30, 2020 (Tuesday) After July 1, 2020 (Wednesday) 
Applicable flight All domestic flights In case of  flight suspension, reduction of flight frequency.
Change to other flight

Ticket validity, or original departure date + 180 days whichever comes later

Ticket validity, or original departure date + 30 days whichever comes later

Handling fees for the change or refund

without fees without fees

・About extension of validity for JAL group Shareholders Discount Coupon published in 2019.

Change

Please contact us by phone or at the airport counter.

Refund

You can also operate from the website by clicking the "Apply refund on JAL website" button below.

Contact

Our Call Center is busy in response to this situation. Please accept our sincere apologies for any inconvenience caused. 

You can  refund at the call center even after departure during the period.

If you have purchased your ticket through travel agents, please contact your travel agent.

June 16, 2020

Japan Airlines