Condition of carriage differ within airlines shown below. For details, please see each airline's conditions of carriage.
* If your ticket is Japan Transocean Air Co., Ltd. (JTA) flights operated by JTA, following conditions of carriage for JTA is applicable.
Effective from 10 May 2022
In these Conditions of Carriage:
"Domestic Air Carriage" means carriage by means of aircraft operated by Carrier, regardless of whether it is revenue or non-revenue carriage, and in respect to which, under the contract of carriage, the place of departure, the place of destination and any other place of landing are situated in Japan.
"Carrier" means Japan Airlines Co., Ltd., and J-AIR Co., Ltd., Japan Air Commuter Co., Ltd., and Hokkaido Air System Co., Ltd., and Japan Transocean Air Co., Ltd..
"Carrier's Office" means an office of Carrier (including, but not limited to, a city office and an airport office), an office of the agent designated by Carrier and/or Carrier ’s website on the Internet.
"Ticket" means a form of electronic document recorded in Carrier’s electronic database (hereinafter referred to as an " Electronic Ticket "), or paper document, issued by Carrier pursuant to these Conditions of Carriage such as provides for the carriage of passengers on Carrier's domestic lines.
"Authentication Code" means a confirmation number that can prove that the passenger has an Electronic Ticket, such as a JAL Mileage Bank Membership Number or any other number designated by Carrier. Notwithstanding the above, if the Ticket of a passenger contains flights on or after April 12, 2023 in its Reservation Data, “Authentication Code” means a ticket number, a JAL Mileage Bank Membership Number or any other designated number by Carrier that can prove that the passenger has an Electronic Ticket.
"Stopover" means such deliberate interruption of a journey by a passenger at a point between the place of departure and the place of destination as is agreed to in advance by Carrier.
"Baggage" means, unless otherwise provided for in special rules, such articles, effects and other personal property of a passenger as shall constitute either Checked or Unchecked Baggage of the passenger.
"Checked Baggage" means Baggage of which Carrier receives delivery and for which Carrier issues a Baggage Tag.
"Unchecked Baggage" means such Baggage of a passenger other than Checked Baggage as Carrier permits the passenger to carry into the cabin.
"Baggage Tag" means a document issued by Carrier solely for identification of Checked Baggage of a passenger and consisting of two portions: the Baggage tag portion attached by Carrier to a particular article of Checked Baggage and the Baggage claim stub given to the passenger.
Except as will be prohibited by Applicable Laws, carrier may change, modify or amend any provision of these Conditions of Carriage and relevant regulations, and shall notify reasonably in advance the contents of such changes of Conditions of Carriage by posting them to the website or by other appropriate means.
These Conditions of Carriage as well as passenger fares, excess Baggage charges, various charges, timetables and other necessary information will be announced publicly at Carrier's Office.
A passenger shall be deemed to have acknowledged, and given consent to, these Conditions of Carriage and rules and regulations provided by Carrier thereunder.
A passenger shall observe Carrier's instructions given with respect to the passenger's boarding, deplaning and any other acts or conduct at airports or on board or with respect to the place of loading or unloading of his/her Baggage.
Carrier may permit a passenger to reserve a specified seat on a flight in advance; provided, however, that Carrier may, without prior notice, change such seat due to a ship change or any other reason in operating the flight.
Carrier will accept that one passenger, paying a fare for adult and over 12 years of age, may be accompanied by one passenger of less than 3 years old who does not use his/her own seat (hereinafter referred to as an " Infant ") without paying any fares for that Infant.
Any change of date, time, flight, sector, routing or destination in a Ticket's Reservation Data requested by the passenger shall be effected in accordance with applicable conditions separately stipulated by Carrier for each type of fare and charge.
Those passenger fares and charges, where voluntary rerouting is allowable and requests are made at Carrier's Office during its business hours and prior to the scheduled departure of the flight for which the Ticket is issued, shall be treated as follows, subject to availability of seats on the flight which the passenger desires to board. The passenger shall perform the Presentation of Authentication Code or Ticket at the Carrier's Office when making such requests.
In the event that Carrier fails to perform all or a part of the contract of carriage for any reason set forth in paragraph 5 of Article 43, Carrier will take any one of the following measures set forth below at the passenger's option.
Any of the acts set forth below shall constitute unauthorized boarding and shall be subject to the applicable fares and charges for the sector of unauthorized boarding plus twice the amount of the highest passenger fares and charges applicable at the time of boarding for that sector of unauthorized boarding; provided, however, that where the sector of unauthorized boarding cannot be ascertained, the above applicable fares and charges shall be computed from the place of departure of the flight.
Carrier will carry Checked Baggage of a passenger in the same aircraft as the passenger; provided, however, that Carrier may, if such carriage is deemed impracticable by Carrier because of the limitation of the weight of loading or other reasonable event, carry the Checked Baggage on any other flight in which the Checked Baggage can be loaded.
In the event that a passenger loses a Baggage Tag, Carrier may deliver the Baggage to the passenger in accordance with the procedure provided by Carrier if Carrier deems the person claiming delivery of the Checked Baggage is duly entitled to such delivery and if Carrier receives from such person a security to indemnify and hold harmless Carrier for and from any loss or damage that to Carrier may incur in connection with its delivery of the Checked Baggage to such person.
In the event that Baggage of a passenger remains unclaimed for seven days after its arrival at the destination, Carrier may dispose of the Baggage as Carrier deems appropriate. The passenger shall be liable for any damage or expense incurred by Carrier in connection with such disposal.
Any of platinum, gold and other precious metals, currency, bank notes, securities, stamps, jewelry, art works, antique articles or other articles of high value shall not be accepted as Checked Baggage for carriage.
Checked Baggage is limited to the total weight of 100 kilograms. (For flights operated with aircraft having less than 50 seats, Checked Baggage is limited to the total weight of 45 kilograms) Each Baggage piece is limited to a maximum weight of 32 kilograms and maximum dimensions of 50 x 60 x 120 cm, unless otherwise granted by Carrier. Carrier will not accept Baggage in excess of these limits as Checked Baggage.
In the event that the total value of Baggage of a passenger and of his/her personal articles exceeds 150,000 yen, the passenger may declare such value, upon which declaration Carrier will, with respect to such excess, collect from the passenger the excess value charges in the amount of 10 yen (including consumption tax) per each 10,000 yen and any fraction thereof.
Carrier shall not be liable for damage arising in connection with destruction or loss of, or damage to, any Checked Baggage or any other article of a passenger of which Carrier takes the custody if the damage is caused solely by any inherent defect, quality or fault of such Baggage or article.
If Carrier proves that damage was caused or contributed to by a willful misconduct or negligence of a passenger, Carrier shall be exempted from its liability to the passenger to the extent that such willful misconduct or negligence caused or contributed to the damage.
In the event that Carrier incurs any damage caused by a passenger's willful misconduct or negligence or by his/her failure to observe these Conditions of Carriage or any rule or regulation provided by Carrier thereunder, the passenger shall indemnify Carrier for such damage.
The limitation of liability provided for in Rule 47 of these Conditions of Carriage shall not apply if it is proved that the damage is caused by gross negligence or willful misconduct of Carrier or its agents; provided, however, that, in the case of gross negligence or willful misconduct of an agent, it must also be proved that he/she was acting within the scope of his/her employment.
In the event that a passenger in possession of a Ticket issued by Carrier changes carrier with the consent of Carrier and boards a flight of such other carrier, the carriage shall be subject to the conditions of carriage of such other carrier and Carrier shall in no case have any liability with respect thereto.
In respect of damage mentioned in these Conditions of Carriage, Carrier's agent may avail himself of any exclusion or limitation of liability of Carrier under these Conditions of Carriage and the rules and regulations provided by Carrier thereunder if he proves that he was acting within the scope of his employment.
These Conditions of Carriage shall be applicable as from 10 May 2022.