Which seats are referred to as "emergency exit row seat"?
Of the rows adjacent to an aisle that lead to emergency exits on the left and right sides (cross aisle), the seats rear of the aisle are referred to as "emergency exit row seat". Rows that are separated by an aisle and galley, lavatory, partition, etc. are not included.
How can I stow my carry-on baggage and personal belonging at exit row seat?
Carry-on baggage cannot be placed at your feet or on your lap during takeoff and landing.
Please stow all your baggage and personal belongings in the overhead compartment for baggage which is not stowed properly may be a obstacle in the event of an emergency evacuation.
What kind of instructions will crew give during an emergency evacuation?
Cabin attendants will give instructions mainly on the 5 points below.
Stop the passengers until cabin attendants have completely opened the emergency exit.
Check that the area outside the aircraft is safe, operate and open the emergency door, under instructions of cabin attendants.
Assist passengers to rapidly evacuate after the Escape Slide has been deployed.
Assist each of the passengers to evacuate at the bottom of the Escape Slide or emergency exit.
Call out to passengers to keep away from the aircraft as quickly as possible.
Cabin attendants may give instructions other than the above, as necessary.
Is it absolutely necessary to assign passengers to seats near an emergency exit?
When it is necessary to make an emergency evacuation, cabin attendants will request the assistance of passengers in accordance with standard procedures. If passengers who have consented to help are seated near emergency exits, it will be possible to act quickly even in unpredictable cases. Cabin attendants are trained to ensure a rapid emergency evacuation, even without the assistance of passengers. Therefore there are no problems even if seats at exits are not occupied. However, we feel that by assigning passengers who have agreed to help during an evacuation to these seats, a rapid evacuation can be achieved.
Why are children under 15 years old restricted from sitting at exits?
Passengers must be physically strong and capable of following instructions, such as opening the emergency door manually, under instructions of cabin attendants in an emergency. Though there may be individual differences, it has been determined, under the "Operational Regulations, Examination Procedures, Detailed Regulations" issued by the Japanese Ministry of Land, Infrastructure, Transport and Tourism, that passengers can assist if they have reached the age of 15, and that is why passengers under the age of 15 cannot be seated at exits.
Why are passengers, who must assist an accompanying passenger, restricted from sitting at exits?
Passengers who are escorting small children, aged or disabled passengers and such, and have to help them during an evacuation cannot be seated at exits.
Are emergency exit row seats not available to pregnant passengers?
Due to the possible physical burden that may occur to pregnant passengers when supports are needed during an emergency evacuation, all the pregnant passengers are required to reserve a Non- emergency exit row seats.
What is the meaning of passengers who cannot evacuate alone?
It refers to passengers who must be escorted when boarding for safety reasons, and who fulfill the 4 conditions below.
Passengers requiring medical assistance onboard (use a stretcher, take medicine, use medical devices)
Passengers who are unable to eat meals, use the lavatory, or press the call button themselves.
Passengers having difficulty communicating with airline staff.
International flights:children under 12 years old, Domestic flights:children under 8 years old.
Why must passengers seated at exits be able to understand Japanese or English?
Basically, cabin attendants will give instructions and explain what to do in Japanese and English. If cabin attendants and passengers are unable to communicate in an emergency, it would be difficult for passengers to assist during an evacuation. Therefore, the ability to understand Japanese or English is a seating condition. If the cabin attendant in charge of the seats uses another language, and it is judged that the cabin attendant and passengers can communicate, passengers who speak languages other than Japanese and English can be assigned to seats at exits.
I am healthy now, but if I fall ill after sitting at an emergency exit, do I have to change my seat?
Assisting during an evacuation in an emergency is one of the conditions for sitting in these seats. Therefore, if you are unable to assist, please contact staff at that point (reservations staff, airport staff, cabin attendant, etc.), and we will change seat allocation.
Even though I have a walking disability, can I sit at an emergency exit if I can help the passengers by other means?
Giving instructions by shouting, etc. is a very important way of assisting in an emergency, but passengers may be asked to open or close the door, or move around the cabin. Therefore, one of the seating conditions is being able to move quickly around the cabin, and communicate with cabin attendants.
Is there a penalty if I consent to assisting, but am unable to?
No, there is no penalty. However, to ensure greater safety in overall responses in an emergency, please contact staff as soon as you find out that you are unable to assist, and we will change your seat.
What is the background to this decision to place seating restrictions near emergency exits?
The Japanese Ministry of Land, Infrastructure, Transport and Tourism has issued new standards to all Japanese airlines, titled "Operational Regulations, Examination Procedures, Detailed Regulations (Directive of Flight Standards Division, Director)," with the aim to evacuate passengers in an emergency with greater safety. As differences in rules between airlines have been removed, we will be able to facilitate the movement of passengers under uniform standards, and furthermore, by securing assistants in advance to help during an emergency evacuation, we will be able to further increase safety.
Your kind understanding and cooperation is highly appreciated.