Pay at convenience stores (in Japan)

You may pay for domestic flight tickets booked through the JAL website or JAL call center (Domestic Reservation and Information) at convenience stores in Japan.

This convenient service is available to everyone 24 hours a day.

  • Payment is accepted by cash only and limited to ¥300,000 per transaction.

Payment deadline

20 minutes prior to departure of the booked flight

  • If the ticket has a purchase deadline, that deadline applies

How to use

STEP1

Book a flight ticket

Book your domestic flight ticket through the JAL website or JAL Contact Center.
If you are a JAL Mileage Bank member, when making a booking, please provide your JMB number.

  • If you have enrolled to JAL Mileage Bank (JMB) online but have not yet received your membership card, don't provide your JAL Mileage Bank membership number.

STEP2

Pay at a convenience store (in Japan)

Use the multimedia terminal in the convenience store, review the details of your booking and make payment for your ticket(s) at the register.

Instructions for using the terminals are provided below.

After making payment, please keep your receipt (customer copy) at hand for reference until you board your flight.

STEP3

Prepare things needed for the flight

Please have one of the following for each passenger.

STEP4

Board the flight at the airport

Notes on making convenience store payments

Participating stores

  • LAWSON
  • MINISTOP
  • FamilyMart
  • Seicomart
  • Daily YAMAZAKI
  • YAMAZAKI Daily store
  • 7-Eleven

Receipts

You can use the voucher issued when you pay at a convenience store as a receipt. However, if you would like JAL to issue a receipt, please use the receipt display service on the JAL website or inquire at the airport ticket counter.

Booking changes and cancellations

Tickets can be booked via the JAL website or the JAL Contact Center.

  • Ending with flights departing April 11, 2023, reservation changes via the JAL website must be made 2 days prior to the departure date. If your sector includes one or more already traveled segments and you make changes to the sector that result in an additional fare amount, you cannot pay the additional amount by convenience store. Please contact the JAL Contact Center.

Refunds

Payment will be refunded to the specified bank account.

  • Ending with flights departing April 11, 2023, you must either log in as a JMB member or enter an order number when requesting a refund.
  • Beginning with flights departing April 12, 2023, you must enter a payment number when requesting a refund.
  • For refunds to a Japan Post Bank account, you must provide the branch name, account type, account number, and account holder’s name as required for Japanese Bankers Association transfers. Your current Japan Post Bank account number (code/number) cannot be used for transfers. Please visit the Japan Post Bank website to obtain a number for use in money transfers.
  • You must request a refund before the refund expiration date.
  • Once the request is processed, the funds will be transferred to the specified account within 5 business days. (*1)
  1. It may be longer under certain circumstances, such as bank or other system failures or large-scale flight disruptions due to inclement weather or other causes.

Other

  • Payment services may not be available for certain bookings (depending on number of passengers, sector, fare type, length of passenger names, etc.) or at certain times of day.
  • If payment is not made within 30 minutes of a payment request slip being issued from the multimedia terminal in a convenience store, the request slip will be rendered void. Please have a new request slip issued.
  • If payment transaction is interrupted, the booking will be locked for 10 minutes.
  • If you forget to bring the required boarding documents (e.g. JMB Card/JALCARD, order number), you will not be able to obtain a ticket or boarding pass. You will need to purchase a new ticket at the airport.
  • Please refer to about flight tickets for details.