Service advisory regarding changes in domestic fare scheme
Thank you for choosing the JAL Group for your travel needs. For flights departing on/after April 12, 2023, the JAL Group will introduce changes to its fare scheme. Please note that this will result in changes to some of our services.
Last updated: May 17, 2022
Changes to fare lineups
All JAL Group fares will be redesigned, and fare rules will change. Some fare names will also change.
Details on the new fares will be published before sales begin.
| Current fares (For flights departing on/before April 11, 2023) | New fares (For flights departing on/after April 12, 2023) |
|---|---|
| One-Way Fare | Flex |
| Child Fare | Discontinued *1 |
| Round-Trip Fare | Round Trip Saver |
| JAL Business KIPPU | JAL CARD Flex |
| e Business *2 | Business Flex *2 |
| TOKUBIN Advance Purchase Fare | Saver |
| SAKITOKU Advance Purchase Fare | Special Saver |
| - | Promotion |
| Shareholder's Saver Fare | Shareholder's Flex |
| Sky Mate Stand-By Fare | Sky Mate Fare |
| Senior Citizen Stand-By Fare | Senior Citizen Fare |
| Discount for the Disabled | Discontinued *1 |
| Care Giver's Saver Fare | Discontinued *1 |
| Remote Island Fare | Remote Island Flex |
| RAC Round-Trip Fare | Specific Route Flex |
| Special Transit Fare | Discontinued *3 |
| Transit Fare | Discontinued *3 |
| JMB Companion Fare | Discontinued |
- Discontinued as a fixed-price fare because it will be applied as a discount to other fare types under the new discount system.
- This fare is exclusive to JAL ONLINE (Corporate Support System) subscribers.
- Discontinued as a fixed-price fare because fares will be set by sector rather than by segment.
Introduction of new discount system
A new discount system will be introduced in which flat-rate discounts will be applied to base fares.
Discounts of 25% will be applied for Child, 20% to for Customer with Disabilities, and 10% for Care Giver.
(The discount is based on the fare amount before taxes. The discount may differ slightly due to rounding)
Eligibility for each fare is as follows.
| Fare types | Discount | ||
|---|---|---|---|
| Child | Customer with Disabilities | Care Giver | |
| Flex | Eligible | Eligible | Eligible |
| Round Trip Saver | Eligible | Eligible | Eligible |
| JAL CARD Flex | Not eligible | Not eligible | Not eligible |
| Business Flex | Not eligible | Not eligible | Not eligible |
| Saver | Eligible | Eligible | Eligible |
| Special Saver | Eligible | Eligible | Eligible |
| Promotion | Eligible | Eligible | Eligible |
| Shareholder's Flex | Eligible* | Not eligible | Not eligible |
| Sky Mate Fare | Not eligible | Not eligible | Not eligible |
| Senior Citizen Fare | Not eligible | Not eligible | Not eligible |
| Remote Island Flex | Not eligible | Not eligible | Not eligible |
| Specific Route Flex | Eligible* | Not eligible | Not eligible |
- Shareholder’s Flex and Specific Route Flex are 50% discount
Primary fare rules
Please scroll horizontally.
| Flex | Saver | Special Saver | Round Trip Saver | ||
|---|---|---|---|---|---|
| Eligible sector types | One-way or round trip | Round trip only | |||
| Changes permitted | Eligible | Not eligible | Not eligible | Not eligible | |
| Available starting | From 9:30 am, 330 days before the departure date | ||||
| Booking deadline | Date of boarding | 1/3/7/21 days before departure date | 28/45/55/75 days before departure date | 1/3/7/21/28/45/55/75 days before departure date | |
| Purchase deadline | 72 hours after booking to 20 minutes before departure time*1 | ||||
| Refund charge | Discontinued | ||||
| Cancellation charge *2 | 55 or more days before departure | No cancellation charge will apply. | Approximately 5% of fare | Approximately 5% of fare | |
| 54 or fewer days before departure | Approximately 50% of fare | ||||
| After departure | Approximately 20% of fare | Approximately 100% of fare | |||
- Ticket purchase deadline is subject to the time of booking. If the fare's booking deadline falls before the purchase deadline, the fare's booking deadline serves as the purchase deadline.
- Applies to the base fare, excluding consumption tax and Domestic Passenger Facility Charge.
Fares linked to estimated number of available seats
Fare amounts for a given fare will vary based on the estimated number of available seats at the time of booking and the number of passengers included in the booking. The “estimated number of available seats” is a projection as of the time of booking of how full a given flight and class will end up being. (It is different from the number of empty seats available at the time of booking.)
Expansion of transfer fares
Sectors will now be defined in terms of travel between a single departure point and a single arrival point, regardless of how many transfers and flights are involved.
This will make more fare lineups available for segments that are not served by direct flights, as well as make fare amounts for indirect flights roughly equal to direct flights.
If you add, change, or cancel flights within a sector, you will need to check seat availability again and rebook under a new sector covering the origin to the destination. (If a flight in the new sector has no more seats available, you will not be able to make changes using your original booking even if the flight is the same as before the change.)
Examples
| Original booking | Tokyo → Okinawa JL901 |
Okinawa → Miyako NU559 |
|---|
Black text: Flights that were also included in the original booking. Can only rebook if seats are still available for the new, post-change sector
Red text: Newly booked flight
| Changing the origin | Osaka → Okinawa JL3941 |
Okinawa → Miyako NU559 |
|---|---|---|
| Changing the destination | Tokyo → Okinawa JL901 |
Cancel |
| Changing a flight to a direct flight | Tokyo → Miyako JL931 |
|
| Changing times | Tokyo → Okinawa JL903 |
Okinawa → Miyako NU559 |
Ticket purchase deadline
Ticket purchase deadlines will change as follows.
- If the fare’s booking deadline falls before the purchase deadline, the fare’s booking deadline serves as the purchase deadline.
[For flights departing on/before April 11, 2023]
Within three days, including the booking date
[For flights departing on/after April 12, 2023]
There are three levels of ticket purchase deadline, determined by the booking date/time and the flight departure time.
| Time of booking | Purchase deadline |
|---|---|
| More than 120 hours before departure | 72 hours after booking |
| From 120 hours to 72 hours before departure | 48 hours after booking |
| From 72 hours to 20 minutes before departure | 24 hours* after booking |
- If the flight departs within 24 hours of booking, the purchase deadline is 20 minutes before departure.
How applicable fare amounts are determined
The departure date specified when the ticket was purchased will be used to determine the applicable fare amount.
If you change your booking, the applicable fare amount for the newly booked flight(s) as of the time of the change will apply.
If this results in a higher fare amount, you will need to pay the difference as an additional charge. If it results in a lower fare amount, the difference will be refunded to you.
(Example)
On June 10, you book and purchase a seat on JAL flight 308 departing August 10 (Flex: JPY 33,000)
On June 15, you change your flight from JAL 308 to JAL 310 (Flex: JPY 35,000)
Because the applicable fare amount for the newly booked flight is JPY 35,000 as of the date of the change, you will be charged a difference of JPY 2,000.
Fare expiration date
Tickets purchased under current fare types are valid only until April 11, 2023.
If you do not plan to use a ticket by April 11, 2023, please request a refund.
Please note that tickets with fares that have expired will not be automatically refunded; you must contact us to request a refund.
Discontinuation of open tickets
Open tickets (tickets that can be purchased without booking flights, specifying only the planned travel segments) will be discontinued.
Beginning April 12, 2023, you will not be able to use already-issued open tickets or convert other ticket types to open tickets.
Any tickets purchased under current fare types must be used by the end of the ticket’s validity period or the expiration date for current fares, whichever comes first. If you do not plan to do so, please request a refund.
A cancellation charge will apply to refunds. (Refunds will not be automatically issued for tickets that expire. Please be sure to contact us.)
- A cancellation charge will apply to the refund, except in cases where the flight is expected to be delayed, cancelled, or otherwise disrupted.
- The new fares will be available for flights departing on/after April 12, 2023. They will not be available for flights departing on/before April 11, 2023.
Discontinuation of order numbers
Order numbers (8 digit alphanumeric or 12 digit numeric codes) will be discontinued as a form of authentication.
For flights departing on/after April 12, 2023, ticket numbers will serve as authentication codes in place of order numbers.
Ticket number notifications
Ticket numbers - which serve as one type of authentication code required for boarding - will be sent by email or text message.
If you registered an email address when you made your booking (includes bookings made using a JMB membership number with a registered email address)
If you did not register an email address when you made your booking
Domestic Flight Advance Booking Service
The following changes will be made to the Domestic Flight Advance Booking Service for JMB Diamond and JGC Premier members.
[For flights departing on/before April 11, 2023 *1]
Booking start time: 9:30 a.m., 334 days before departure date
Eligible classes: Class J, Economy Class
- 1 Flights for which booking starts on/before May 12, 2022
[For flights departing on/after April 12, 2023 *2]
Booking start time: 7:00 a.m., 330 days before departure date
Eligible classes: Firsst Class, Class J, Economy Class
- 2 Bookings for flights departing on April 12, 2023 will start at 7:00 a.m. on May 17, 2022.
Change to refund validity period
The validity period for ticket refunds will change as follows.
[Tickets for flights departing on/before April 11, 2023]
The ticket’s validity period, plus 10 days starting the day after the last day of the ticket’s validity period
[Tickets for flights departing on/after April 12, 2023]
The ticket’s validity period, plus 30 days starting the day after the last day of the ticket’s validity period
Discontinuation of JMB Companion Fare
The JMB Companion Fare will be discontinued for flights departing on/after April 12, 2023.
Changes to JAL website transactions
| For flights departing on/before April 11, 2023 | For flights departing on/after April 12, 2023 | |
|---|---|---|
| Searching for specific fares | No need to specify fare when searching | JAL CARD Flex, Customer with Disabilities, Care Giver, Shareholder’s Flex, Remote Island Flex, and Specific Route Flex must be specified when searching. |
| Specific Route Flex bookings | Not eligible | Eligible * When searching, please select “Remote Island” from “Discounts for limited passenger”. |
| Waitlists | Only JMB members eligible | All customers eligible |
| Booking changes | Eligible (Changes after purchase as allowed by fare rules) |
Available only after purchase (as allowed by fare rules) * If you wish to make changes to a booking that has not yet been purchased, please cancel the entire booking and make a new one. |
| Changing “From” address of confirmation email sent when Web transactions are complete | 5971auto@jal.co.jp | no_reply-dom@booking.jal.com |
| Confirmation email when purchases are completed via convenience store or Internet transfer | Unavailable | Available |
| Viewing seat selection status | Viewable only after booking complete | Viewable on seat availability search results page |
Companion registration (basic information for JMB bookings) |
Available | Discontinued |
Receipt addressee registration (basic information for JMB bookings) |
Available | Discontinued |
| Changes to Remote Island Fare | Not eligible | Eligible |
