Change of telephone number for inquiries (Last Updated April 15, 2025)
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About the telephone number for inquiries
Due to the replacement of the telephone infrastructure system, some telephone numbers will change at the Overseas regions.
Information
The April change date has been postponed from April 16, 2025 to mid-May 2025.
We will announce on this page as soon as it is finalized.
Contacts that telephone numbers will be changed are
*The scheduled change date is the local date and time.
Asia / Oceania Region
Apri
Please scroll horizontally.
| Target area | Expected date of change | Language | Phone number (before change) | Phone number (after change) |
|---|---|---|---|---|
| Common to all districts | March 12, 2025 | Japanese | 06-7633-4129 | 03-4330-0671 |
| Hong Kong | Mid-May 2025 | Japanese | 800-90-5853 | No change |
| March 12, 2025 | Japanese | +86(21)5467-4532 from Macau |
+861052265404 | |
| Mid-May 2025 | English / Putonghua / Cantonese | <852>3919-1111 | Under adjustment | |
| Thailand | Mid-May 2025 | Japanese | 001800-811-0600 | No change |
| English / Putonghua / Cantonese | 1800-012-197 | Under adjustment | ||
| Thai | 1800-012073 | Under adjustment | ||
| Bangladesh | March 12, 2025 | Japanese | +81-6-7633-4129 | +81-3-4330-0671 |
| Mid-May 2025 | English / Putonghua / Cantonese | +852-3919-1688 | Under adjustment | |
| Cambodia | March 12, 2025 | Japanese | +81-6-7633-4129 | +81-3-4330-0671 |
| Mid-May 2025 | English / Putonghua / Cantonese | +852-3919-1688 | Under adjustment | |
| Laos | March 12, 2025 | Japanese | +81-6-7633-4129 | +81-3-4330-0671 |
| Mid-May 2025 | English / Putonghua / Cantonese | +852-3919-1688 | Under adjustment | |
| Myanmar | March 12, 2025 | Japanese | +81-6-7633-4129 | +81-3-4330-0671 |
| Mid-May 2025 | English / Putonghua / Cantonese | +852-3919-1688 | Under adjustment | |
| Australia | Mid-May 2025 | Japanese | 1800-047-489 | Under adjustment |
| English / Putonghua / Cantonese | 1800-531-870 | Under adjustment | ||
| New Zealand | Mid-May 2025 | Japanese | 0800-800-039 | No change |
| English / Putonghua / Cantonese | 0800-441-090 | Under adjustment | ||
| Taipei | May 28, 2025 | Japanese | 00801-81-2727 | No change |
| English / Putonghua / Cantonese | (02)8177-7006 | Under adjustment | ||
| Singapore | Mid-May 2025 | Japanese | 800-811-0768 | No change |
| English / Putonghua / Cantonese | 800-852-6432 | Under adjustment | ||
| Indonesia | Mid-May 2025 | Japanese | 001-803-81-0308 007-803-81-1-0002 |
No change |
| English / Putonghua / Cantonese | <62>(021)5591-3388 | Under adjustment | ||
| Indonesian | <62>(021)572-3233 | No change | ||
| Philippines | April 15, 2025 | Japanese | 1800-1-8811-0084 <63>(02)8403-2486 |
+63822367300 |
| Mid-May 2025 | English / Putonghua / Cantonese | <63>(02)8271-1031 | Under adjustment | |
| India | Mid-May 2025 | Japanese | 1800-103-6455 | Under adjustment |
| March 12, 2025 | +81-6-7633-4129 | +81-3-4330-0671 | ||
| Mid-May 2025 | English / Putonghua / Cantonese | 1800-102-4135 | Under adjustment | |
| Sri Lanka | Mid-May 2025 | Japanese | +81-6-7633-4129 | Under adjustment |
| English / Putonghua / Cantonese | +852-3919-1688 | Under adjustment | ||
| Malaysia | Mid-May 2025 | Japanese | 1800-81-5609 | No change |
| English / Putonghua / Cantonese | 1800-81-8674 | Under adjustment | ||
| Vietnam | Mid-May 2025 | Japanese | 1-800-599925 | No change |
| English / Putonghua / Cantonese | 1-800-577725 | Under adjustment | ||
| Vietnamese | +84-(28)-3842-3362 | No change | ||
| Beijing | May 28, 2025 | Japanese | 4001-27-2470 | No change |
| March 12, 2025 | Japanese | <86>(021)5467-4532 from overseas |
+861052265404 | |
| May 28, 2025 | English | 4008-88-5301 <86>(021)5467-4533 from overseas |
Under adjustment | |
| Putonghua | 4008-88-0808 <86>(021)5467-4530 from overseas |
Under adjustment | ||
| Seoul | May 28, 2025 | Japanese / English / Korean | 02-757-1711 | Under adjustment |
Europe Region
Apri
Please scroll horizontally.
| Target area | Expected date of change | Language | Phone number (before change) | Phone number (after change) |
|---|---|---|---|---|
| Common to all districts | June 18, 2025 | Japanese | +44-20-7660-0349 | Under adjustment |
| English / German / French | +44-20-7660-0348 | Under adjustment | ||
| Austria | June 18, 2025 | Japanese | 01-5029-17-777 | Under adjustment |
| English / German | 01-5029-18-888 | Under adjustment | ||
| Belgium | June 18, 2025 | Japanese | (02)745-4477 | Under adjustment |
| English | (02)745-4400 | Under adjustment | ||
| Denmark | June 18, 2025 | Japanese | 7012-4777 | Under adjustment |
| English | 7012-4700 | Under adjustment | ||
| Finland | June 18, 2025 | Japanese | 020-374777 | Under adjustment |
| English | 020-374700 | Under adjustment | ||
| France | June 18, 2025 | Japanese | 0810-747-777 | Under adjustment |
| English / French | 0810-747-700 | Under adjustment | ||
| Germany | June 18, 2025 | Japanese | 069-86798777 | Under adjustment |
| English / German | 069-86798700 | Under adjustment | ||
| Ireland | June 18, 2025 | Japanese | <353>(01)408-3707 | Under adjustment |
| English | <353>(01)408-3757 | Under adjustment | ||
| Italy | June 18, 2025 | Japanese | 8-488-74777 | Under adjustment |
| English | 8-488-74700 | Under adjustment | ||
| Norway | June 18, 2025 | Japanese | 810-62051 | Under adjustment |
| English | 810-62050 | Under adjustment | ||
| Portugal | June 18, 2025 | Japanese | 808-202-747 | Under adjustment |
| English | 808-202-700 | Under adjustment | ||
| Russia Moscow |
June 18, 2025 | Japanese | +7-495-7820211 | Under adjustment |
| English | +7-495-7820212 | Under adjustment | ||
| Russian | +7-495-234-5930 | Under adjustment | ||
| Russia Vladivostok |
March 12, 2025 | Japanese | 8-800-3016825 | +74951081260 |
| Mid-May 2025 | English | 8-800-1006399 | Under adjustment | |
| Spain | June 18, 2025 | Japanese | 901-174-777 | Under adjustment |
| English | 901-174-770 | Under adjustment | ||
| Sweden | June 18, 2025 | Japanese | 08-402-8666 | Under adjustment |
| English | 08-402-8600 | Under adjustment | ||
| Switzerland | June 18, 2025 | Japanese | 0844-888-777 | Under adjustment |
| English / German | 0844-888-700 | Under adjustment | ||
| English / French | 0844-888-747 | Under adjustment | ||
| The Netherlands | June 18, 2025 | Japanese | 020-5829-477 | Under adjustment |
| English | 020-5829-488 | Under adjustment | ||
| U.K | June 18, 2025 | Japanese | 0344-8-569-777 | Under adjustment |
| English | 0344-8-569-778 | Under adjustment | ||
| Qatar | June 18, 2025 | Japanese | +97431395969 | Under adjustment |
| English | +97431095364 | Under adjustment |
America Region
Apri
Please scroll horizontally.
| Target area | Expected date of change | Language | Phone number (before change) | Phone number (after change) |
|---|---|---|---|---|
| U.S.A. & Canada | July 16, 2025 | Japanese / English | 1-800-525-3663 +1-310-607-4160 1-866-867-3597 |
No change |
| Brazil Sao Paulo |
July 16, 2025 | Japanese / English | 0800-892-2203 | Under adjustment |
| Portguese | <55>(011)3149-3005 | No change | ||
| Mexico | July 16, 2025 | Japanese / English | 800-681-9230 | Under adjustment |
| 800-681-9590 | Under adjustment | |||
| Guam | Mid-May 2025 | Japanese | 1-866-299-0423 | No change |
| English / Putonghua / Cantonese | 1-671-642-6431 | Under adjustment |
In Japan Region will change and discontinue some telephone numbers for domestic/international inquiries.
For more information about Japan Region, please see the following page.
April 15, 2025
Japan Airlines
