Previous system maintenance

System maintenance

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Service suspension period Services to be suspended
23 April 2025 (Wed) 16:32 p.m. - 16:47 p.m. (GMT)

Email・SMS

  • Email and SMS (short message) notifications of time changes, flight cancellations, seat change etc.
  • Email,SMS (short message) notifications of  gate change,Check-in announcements
  • e-ticket receipt email and EMD receipt email.
    Delivery will not be permitted while service is suspended.

JAL app

  • Notifications of  gate change,Check-in announcements
    Delivery will not be permitted while service is suspended.

JAL Website

  • Display e-ticket receipt
21 April 2025 (Mon) 17:00 p.m. - 18:35 p.m. (GMT)

JAL Website, JAL App

  • JAL Mileage Bank Member login, post-login services (award ticket reservations, other benefit exchanges, personal information reference/update, etc.).
  • Domestic and International Flights Post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.).
17 April 2025 (Thu) 17:00 p.m. - 18:00 p.m. (GMT)

JAL Website, JAL App

  • JAL Mileage Bank Member Login (Member authentication, password reset, membership information change, award exchange, booking confirmation etc).
  • Processing of new JAL Mileage Bank members' admission.