Entry restrictions for each country
Quarantine Measures

With quarantine measures strengthening, entry restrictions have become stricter in many countries. The situation is changing on a daily basis so please check for the latest information in advance.

Notice

The Japanese Government is fortifying border controls and quarantine measures for people entering Japan.
Please be sure to check the link below.

Before you travel

Entry restrictions and quarantine measures of Japan are being updated on a daily basis. Please check the latest updates in advance.

Restriction on entry to Japan

Foreign nationals who have stayed in any of the following countries/regions within 14 days prior to the application for landing are denied to enter Japan.
Please refer to the Japanese Ministry of Foreign Affairs website for more details.

*Link opens in new window. Site may not meet accessibility guidelines.

Visa Restrictions

Under directions from the Ministry of Foreign Affairs, measures such as visa restrictions (suspension of visa waivers and cancellation of already-issued visas) have been introduced. These measures will continue to be in effect for the time being although the situation is subject to change.

For details, please go to the Ministry of Foreign Affairs of Japan website.

At the airports and on board

Enhanced quarantine measures are being taken at the regional airports and on board.

Please check the enhanced quarantine measures at the regional airports

  • Australia

    Sydney (Kingsford Smith International Airport)

    Terminal

    Terminal 1

    Check-in counter

    Check in at B4-B9 Counter during April 4, 2020 through October 3, 2020.

    Check in at A19-A24 Counter during October 4, 2020 through October 24, 2020.

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    The Australian government has instructed that all passengers entering or transiting Australia after December 9 will be required to submit an Australia Travel Declaration.
    Please register the required information at the following government website at least 72 hours prior to your departure.
    Furthermore, after departure from December 26, the Coronavirus test will be conducted at the airport upon arrival.

    This page will open in a new window.Australian government

    This page will open in a new window.Kingsford Smith International Airport

    Melbourne (Melbourne Airport)

    Terminal

    Terminal 2

    Check-in counter

    Please check the airport information display board for the location of JAL check-in counter on the day of departure.

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    The Australian government has instructed that all passengers entering or transiting Australia after December 9 will be required to submit an Australia Travel Declaration.
    Please register the required information at the following government website at least 72 hours prior to your departure.
    Furthermore, after departure from December 26, the Coronavirus test will be conducted at the airport upon arrival.

    This page will open in a new window.Australian government

    This page will open in a new window.Melbourne Airport

  • Thailand

    Bangkok (Suvarnabhumi International Airport)

    Terminal

    International Terminal

    Check-in counter

    Counter H

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Other

    Bangkok Suvarnabhumi Airport has resumed international flights. However, transit passengers who do not enter Thailand also need to prepare the necessary documents.

    ・Health certificate in English

    ・Negative certificate by RT- PCR test in English obtained within 72 hours before departure (original copy) (Thai nationals are optional.)

    ・Participation in health care Insurance that meets the requirements of the Thai government (Those who are not Thai nationals)

    Please note that there are the following restrictions on connecting flights.

    ・Due to the need to apply in advance to the airport authorities, we will not be able to accept transfer tickets purchased separately in ticketing or elsewhere.

    ・Please wait in the designated area at Bangkok Suvarnabhumi Airport. You cannot leave the designated area. You can eat and drink, but there is no restaurant or shop, so please prepare your own.

    ・The transit time is within 12 hours due to the designated area.

    Please check the CAAT (The Civil Aviation Authority of Thailand) website for details.

    This page will open in a new window.CAAT

    This page will open in a new window.Suvarnabhumi International Airport

  • Philippines

    Manila (Ninoy Aquino International Airport)

    Terminal

    Terminal 1

    Check-in counter

    Please check at the airport.

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    In accordance with the Philippine Government's instructions, from August 15, 2020, all passengers using public transportation, including aircraft, in the Philippines must wear a face shield. This is in addition to the mandatory use of face masks. Please note all passengers departing the Philippines after August 15, 2020 will need to prepare the face shield themselves.

    This page will open in a new window.Ninoy Aquino International Airport

    About registration of contact tracking app "TRAZE" in the Philippines

    The contact tracking app "TRAZE" was introduced in the Philippines effective on November 28, 2020, and those who depart or arrive at airports are required to obtain a barcode regardless of age. Please download the app in advance and complete the registration.


    For more information, please check ”TRAZE”.

    This page will open in a new window.TRAZE

  • Malaysia

    Kuala Lumpur (Kuala Lumpur International Airport)

    Terminal

    Main Terminal

    Check-in counter

    The 5th floor departure level is divided into check-in counters for both domestic and international flights. Please check in at the international flight counters. The electronic bulletin board shows the airline/flight number, departure time, destination, and the check-in counter number. Please check it before checking in.

    Lounge

    For the latest information, please check the following link:

    Updates on international lounge operation

    Others

    Customers are required to wear a face covering while on public transportation and when it is difficult to maintain physical distance from others.

    For more details

    This page will open in a new window.Kuala Lumpur International Airport

On board

Information regarding changes to inflight services due to the impact of COVID-19.

At the airports in Japan

For guests entering Japan

The Ministry of Health, Labour and Welfare asks you to take the following actions before and after your entry to Japan.

The Japanese Government has decided a new and additional border measures for passenger entry into Japan. 

All passengers departing for Japan are advised to check the website via the following link.

Travelers with connecting flights from Japan (International and Domestic)

Travelers connecting to an international flight

Travelers who are not entering Japan and transferring directly to a third country by transit, are not required to submit any documents and undergo PCR tests.
However, the following cases require entry into Japan. Please be informed that foreign nationals arriving from prohibited countries will not be allowed to enter Japan.

  • Transferring between Tokyo International Airport (Haneda Airport) and Narita International Airport
  • Travelers with a connecting flight out of Narita International Airport the following day

Travelers connecting to a domestic flight

All travelers arriving from an international flight must stay at places designated by the quarantine chief (such as home) for 14 days from the day following their entry into Japan. Travelers must not use public transportation (including domestic flights) to get to their designated place of quarantine from the airport. Therefore, connections to domestic flights can be made from the 15th day after the 14 days of quarantine is completed.
Please refer to "For guests entering Japan" for more details.

Please keep in mind that flight schedules are subject to change without notice. Please make sure to check the flight information before your departure.

Check-in and ticket handling in accordance with entry restrictions

Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.

Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.

  • If you have purchased a ticket from a third-party, such as a travel agency, please contact them directly.

Before departing Japan

With quarantine measures strengthening, entry restrictions have become stricter in many countries and the situation is changing on a daily basis.

There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry. Travelers are advised to check the relevant information from embassies, consulates, and health organizations of the destination country.

Please check your destination in advance

A special framework known as the "Business Track" and "Residence Track" has been implemented to facilitate cross-border business travelers,and the holders of statuses of residence of “Student”, “Dependent” and others, in addition to cross-border business travelers of all countries and regions will be incrementally permitted to enter Japan from October 1, 2020.
Please refer to the Ministry of Foreign Affairs website for more details. 

At the airport and on board in Japan

Precautionary measures and requests for our guests

We will inform you of precautionary measures and what we are asking of our guests to help prevent the spread of COVID-19.

Check-in and ticket handling in accordance with entry restrictions

Please note that due to travel restrictions, we may suspend the use of some Web Check-in functions and Self Check-in kiosks on certain routes.

Passengers who are faced with immigration restrictions at the departure or arrival airports will be able to change or refund JAL international tickets without charge, regardless of fare rules.

  • If you have purchased a ticket from a third-party, such as a travel agency, please contact them directly.