COVID-19: Travel Information Center
Support and Services
JAL Support Services
JAL supports your travel to Japan with a plan that allows you to book a combination of flight and hotel, and special campaigns.
Free Rebooking for Even Greater Flexibility
To allow our customers to book their travel with peace of mind, some international fares allow reservations to be changed free of charge.
Information on Flights and Immigration
Entry Restrictions, Quarantine, Disinfectant
For information on other travel measures in response to COVID-19.
Flight Schedule Adjustments
For information on flight schedule changes, reductions and suspensions due to COVID-19.
For information on canceling or refunding a ticket due to COVID-19.
JAL FlySafe Hygiene Measures and Requests to our customers
Requests to our customers
In response to COVID-19, new requirements to wear face masks during the flight and guidelines to help secure ample space between customers and staff at the airport have been announced.
JAL's Measures for a Safe Journey
Information on enhanced safety and health standards in response to COVID-19, including "Air Circulation in Airplanes", "Disinfection of Aircraft Cabin", and "Airport Staff and Cabin Crew to Wear Face Masks" have been announced.
In the Cabin and at the Airport
For information on adaptations in-cabin and at airports in response to COVID-19.
JAL Mileage Bank
Miles, e JAL Points, JAL Coupons
For information on handling of expired Mileage, e JAL points and JAL coupons.
External Certifications of JAL COVID-19 Safety Measures
JAL is the first airline in Japan to receive Diamond Certification by APEX Health Safety powered by SimpliFlying (COVID-19 Health Safety Audit for Airlines).
JAL receives 5-star COVID-19 Airline Safety Rating from SKYTRAX.