Regarding high call volume at JAL Call Center due to the Novel Coronavirus

Due to the Novel Coronavirus, we are currently experiencing high call volume at JAL Call Center.

Therefore, you may experience a greater hold time than usual or may not be able to connect.

If it's not an urgent case, please call us when it gets closer to your departure date.

We apologize for the inconvenience and appreciate your patience. For further information regarding recent travel alerts, please see the link below.

March 24, 2020

Japan Airlines