Flight Reductions, Measures Taken on Board and at the Airport, and Entry Restrictions by Country

More information regarding flight suspension and schedule change, changes in service in our lounges and on board, and entry restrictions and disinfection measures.

International Flights

Information regarding flight suspension, reduction of flight frequency, schedule change and non-scheduled service on international routes due to the impact of COVID-19.

Flight Suspension, Reduction of Flight Frequency, Schedule Change and Non-Scheduled Service

Search Live Departure and Arrival Times

Available from 2 days before the boarding date.

Entry Restrictions and Quarantine Measures

Each country updates its immigration policies and restrictions on entry or quarantine measures as they change.
There have been reports of passengers not being able to enter a country or denied boarding by other airlines at the connecting airport despite having the travel documents that are usually acceptable for entry. Customers are advised to check the relevant information from embassies, consulates, and health ornagizations of the destination country.

Inflight Meal and Beverage Services

Information regarding changes to inflight services due to the impact of COVID-19.

International Flights

All Classes

We have temporarily stop handling cash for inflight sales from July 1, 2020. If a passenger is interested in in-flight shopping, a cabin attendant will bring the items to the passenger. Please ask a cabin attendant. 

  • Acceptable forms of payment: credit cards, JAL coupons, JAL Travel Coupons, and JAL Gift Certificates.

Each Class

First Class
We have temporarily stop the magazine service from March 28, 2020.
Our hand towel service have temporarily changed to providing disposable pre-packaged wet towels.
Some à la carte menus has been discontinued or simplified.
There is no change in the service delivery.

Business Class
We have temporarily stop the magazine service from March 28, 2020.
Our hand towel service have temporarily changed to providing disposable pre-packaged wet towels.
Meals have individually wrapped or served with the lids on.
The service style have change from replacing plates to a tray service.
Some à la carte menus has been discontinued or simplified.

Economy Class
Meals will be individually wrapped or served with the lids on.

Information on Airports and Branches

Check-in Counter Operating Hours

In response to the spread of the new Coronavirus, business hours of check-in counters at various airports will be changed. Please refer below.