JAL recognizes the importance of protecting the personal information provided by JAL Mileage Bank members and treats this information with the utmost care. Therefore, only members may request disclosure/changes of the registered information or request awards. Members who wish to entrust another person to do so may register an official proxy via this website. Once your proxy is registered, we will accept the inquiries/requests from your proxy.*
In order to identify the proxy, when the proxy calls JMB Center, we will ask the information registered here. The member assumes all responsibilities for any and all damages from acts of the assigned proxy. JAL will not assume any responsibilities for any and all damages from acts of the assigned proxy.
Important Notice for members registered in the U.S., Canada, Central & South America, and Guam(Please review with care)
* Please note that there are some inquiries/requests that may not be accepted if requested by proxy as follows:
To register, change, or delete a proxy, please log in to your JMB account and proceed to Proxy Registration/ Change/ Cancellation.