All customers traveling on JAL international flights are
eligible for JAL Covid-19 Cover,
which provides complimentary
COVID-19 support.

Yes. However, cover only applies from your first international flight, so cover is not available while traveling on the domestic flight.

Sí. Tiene cobertura desde el momento en que sale de su país de residencia durante 31 días o hasta el momento en que regrese a su país de residencia, lo que ocurra primero. Al llegar a su país de residencia, la cobertura terminará una vez que pase por el control de inmigración.

As long as the flight departs between December 23, 2020 and January 10, 2022 (inclusive) it will be eligible regardless of the ticket purchase date.

Yes. Your traveling companions are covered by this same service.

Se puede contemplar la posibilidad de organizar una evacuación médica cuando un médico lo considere necesario, por ejemplo, por la posibilidad de efectos a largo plazo sobre la salud derivados de la COVID-19, y cuando la atención médica apropiada no se pueda proporcionar localmente.

You are not covered. If the first JAL international flight in your itinerary was before December 23, 2020 you are not eligible for cover.

La cobertura se extiende un máximo de 14 días si tiene que guardar cuarentena o aislamiento. En caso de hospitalización, la cobertura se extiende hasta que su médico especialista decida que se ha recuperado adecuadamente y no necesita más asistencia o hasta que sea evacuado por razones médicas.

Isolation costs are covered for up to 14 days even if it exceeds the 31-day limit.
(For example: If you test positive on the 20th day after your first JAL international flight (JL flight number operated by JAL) and need to be isolated for 14 days, the period will exceed the 31-day limit, but the entire 14-day isolation period is applicable.)

We wil continue this support until all customers have finished their applicable period of cover.

No, el periodo de cobertura no se puede ampliar.

Only the body repatriation costs would be covered up to a maximum of 1,500 Euros.

They would not be covered.

They would not be covered.

Cover only applies if you test positive.

Si da positivo en el aeropuerto antes de pasar por el control de inmigración, póngase en contacto inmediatamente con la línea de JAL Covid-19 Cover Assistance

It would not be covered.

This is not covered. Please contact the JAL customer contact center or the travel agent where you purchased your ticket to enquire about your options.

They are not covered. Please contact the JAL customer contact center or the travel agent where you purchased your ticket to enquire about your options.

You are covered as you do not enter your country of residence until you go through immigration clearance. However if you are required to go to hospital or accommodation for isolation, you must go through immigration clearance and so this service will no longer be applicable as you have entered your country of residence. Because of this, if you test positive to a test taken before you enter your country of residence, expenses incurred after this are not applicable.

No, dado que este servicio no se puede utilizar como alternativa, debe contratar una cobertura de seguro de viaje para COVID-19 para cumplir con este requisito.

However, if you are travelling to Thailand, JAL Covid-19 Cover is available as an alternative. Please contact JAL Covid-19 Cover Assistance at least 7 days prior to departure if you wish to use this service.
If Thailand is your country of residence (*), you are not covered by JAL Covid-19 Cover.

Menores de 18 años según UNICEF.

Sí, cuando su primer vuelo internacional operado por JAL salga después del 1 de julio de 2021, los costes de aislamiento también estarán cubiertos para los clientes a los que las autoridades designadas les hayan solicitado que se pongan en cuarentena en una instalación aprobada por sospecha de tener COVID-19. Un máximo de EUR100 por día durante un máximo de 14 días.

If your first JAL operated international flight departs on/after July 1, 2021, isolation costs will be covered only if you are instructed to isolate by designated authorities such as a medical doctor, or the local health department. Testing costs will also be covered if you test positive. To take advantage of this service you need to contact JAL Covid-19 Cover Assistance in advance. Any expenses incurred or tests undertaken before contacting us are not covered. Additionally, if you test negative, no expenses are covered.

If your first JAL-operated international flight departs on/after July 1, 2021, isolation costs will be covered even if you have not tested positive. If you subsequently test positive to COVID-19, your testing expenses are covered. To take advantage of this service, you must contact JAL Covid-19 Cover Assistance in advance. Testing and other expenses incurred before contacting us are not covered. Additionally, testing expenses are not covered if you test negative.

Please contact JAL Covid-19 Cover Assistance in advance. Cover will be applicable if you test positive to COVID-19. If you test negative, cover is not applicable. Self-isolation costs incurred when you make your own decision to isolate will not be eligible for cover.

Si las autoridades designadas, como un médico, un departamento de salud o un aeropuerto, le indican que debe aislarse por sospechar que tiene COVID-19, se cubrirán las tarifas de aislamiento. Informe a JAL Covid-19 Cover Assistance tan pronto como se le indique que debe aislarse.