System Maintenance

JAL Website, JAL App

• JAL Mileage Bank Member login, post-login services (award ticket reservations, other benefit exchanges, personal information reference/update, etc.)
• Domestic and International Flights Post-login services (reservation, purchase, reservation confirmation, reservation changes, reservation cancellation, etc.)

JAL Website, JAL App

• JAL Mileage Bank
  Services for Domestic Award Tickets, International Award Tickets and Upgrade Awards:
  Booking and ticketing, changes, cancellations and refunds

JAL App

• Notifications in the JAL app about "23 hours/3 hours prior to departure,flight delays, cancellations, boarding announcements" etc.
  *For notifications that could not be sent during the service outage, there may be delays in delivering them after the service resumes.

Mail (related to domestic reservation)

• Reservation/purchase/change/cancellation completed
  *After system maintenance, some mails will be delivered with a delay.

Notification for JAL Information (LINE account)

• LINE notification regarding "JAL flight status information" and "boarding procedures"
  *After system maintenance, some notifications will be delivered with a delay.
• Richmenu functions (Information for reserved flight/boarding method, airport information)
  *Not available during the system maintenance.

JAL Website, JAL App

• All services for International Flight - booking, purchase, manage booking/view my reservation, changes, cancellations.
• All services for Japan Domestic Award Tickets, International Award Tickets and Upgrade Awards - booking, manage　booking/view my reservation, changes, cancellations.

All customer services at the JAL Contact Center or travel agents

• Flight booking, ticketing, changes and cancellations.