Precautionary measures and requests to our customers
Getting ready to travel safely, together
- Japan Airlines is implementing preventive measures in line with the guidelines of the International Civil Aviation Organization (ICAO).
Before leaving home
Check your temperature ahead of time. Please refrain from travelling if you feel unwell.
Reduce the size and number of luggage when possible
Utilize our Advance Seat Selection Service and check-in online to limit contact with others
Bring a mask
Check entry restrictions and quarantine measures for relevant countries before your trip
Counters
Wear a mask at all times
*Infants and customers with health conditions may be exempt
Observe social distancing
Regularly sanitize hands
Utilize Automated Check-In Kiosks and Self Baggage Drop Machines to limit contact with others
Security Area
Wear a mask at all times
*Infants and customers with health conditions may be exempt
Observe social distancing
Regularly sanitize hands
Use of 2D barcodes
Lounge
Wear a mask at all times
*Infants and customers with health conditions may be exempt
Observe social distancing
Regularly sanitize hands
Gates
Wear a mask at all times
*Infants and customers with health conditions may be exempt
Observe social distancing
Regularly sanitize hands
On Board
Wear a mask at all times
*Infants and customers with health conditions may be exempt
Refrain from unnecessary conversation
Stow your own luggage
Refrain from unnecessary movements
