To customers with award tickets booked/issued on/before December 3, 2018 (Mon)

JAL International Award Ticket PLUS ("PLUS") will be introduced on December 4, 2018 (Tue). Learn about the special handling that will be in place if your award ticket was booked/issued on/before December 3, 2018 (Mon).

Award tickets issued before the launch of JAL International Award Ticket PLUS

The rules as of the time of ticket issue will apply. Accordingly, reservation changes and refunds/cancellations will be permitted for these tickets even after the launch of JAL International Award Ticket PLUS.
Please note that requests to change your ticket to a higher class of service for the same flight sectors currently do not incur a refund charge, but will incur a refund charge after the introduction of JAL International Award Ticket PLUS. (The new rules will apply to newly issued tickets.)

Changes To Awards after Mileage Redemption (Ticket Issuance)

Permitted

After mileage redemption, changes of flight number and flight date are permitted subject to the following conditions. Please note that changes are allowed only when seats are available at the base mileage level.

Before the commencement of travel After travel has commenced
Deadline for reservation changes on the JAL website 48 hours (departure city time) prior to the departure of the first flight sector of the old or new itinerary, whichever is earlier. (1) 48 hours (departure city time) prior to flight departure of the new itinerary, and (2) 24 hours (departure city time) prior to the departure of the next flight.
Deadline for reservation changes by phone Until flight departure (of the old or new itinerary, whichever is earlier) Until flight departure (of the old or new itinerary, whichever is earlier)
Ticket change conditions Changes are permitted if the new itinerary is within 1 year from the date the award ticket is issued. Changes are permitted if the new itinerary is within 1 year from the date of commencement of travel.
  • *Changes to the flight number and flight date are permitted if the reservation for the new flight is confirmed with the JMB International Award Reservations Desk/JMB Center before boarding. Please note that airport offices are unable to handle these changes, with the exception of the service that allows you to change your JAL international award ticket to a higher class of service at the airport on the same day as your flight.

    opens in new windowConvert departure city time to your local time

  • *You may be requested to pay for any difference that arises in fuel surcharges, insurance surcharges, or other applicable charges.
  • *Changes made by phone will be subject to a opens in new windowTicket Service Fee per ticket.
  • *Requests to change a reservation from the booked class to a lower or higher class of service (only permitted when the ticket is issued with the miles for the higher class of service) will be accepted by phone until 24 hours (departure city time) prior to flight departure (of the old or new itinerary, whichever is earlier).
    However, changes to the class of service may be permitted on the JAL website for some flight sectors when traveling on itineraries via Japan that originate and terminate outside Japan.

Not Permitted

Changes to the traveler's name, the flight sector, the class of service, the routing, reversing the direction of travel and exchanges for other awards are not permitted. Additionally, award tickets cannot be changed to waitlisted reservations or to open tickets. An award ticket can only be changed to a flight that has available award seats.

  • *After the launch of JAL International Award Ticket PLUS, requests to change to a higher class of service for the same flight sectors will incur a refund charge.

Waitlisted reservations created before the launch of JAL International Award Ticket PLUS

Waitlisted reservations created before the launch of JAL International Award Ticket PLUS will be held until the end of the respective waitlist holding period. However, after JAL International Award Ticket PLUS is introduced, reservation changes will not be permitted for waitlisted flights.
If your seat is confirmed after the launch of JAL International Award Ticket PLUS, your ticket will be issued based on the new rules*.

  • *The mileage required for your ticket will be the relevant base miles for JAL International Award Ticket PLUS.

Reservation changes for waitlisted flights

Reservation changes are not permitted for waitlisted flights.
To makes changes, please cancel your existing award reservation and then make a new reservation for your desired itinerary.

If your seat is confirmed after the launch of JAL International Award Ticket PLUS

If your seat is confirmed after the launch of JAL International Award Ticket PLUS, your ticket will be issued based on the new rules*.

  • *The mileage required for your ticket will be the relevant base miles for JAL International Award Ticket PLUS.

If your waitlisted reservation involves any of the following itineraries and your seat is confirmed after the launch of JAL International Award Ticket PLUS, your itinerary must be changed to comply with the new rules. Please contact JMB International Award Reservations Desk/JMB Center for assistance.

Cancelling waitlisted reservations

The cancellation of waitlisted reservations will be permitted.

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