Please click on the button that applies to your situation.
Customers with disabilities
Customers with illness or injury
Guidance of items and equipment
DOM Guide to Discount Fares for the Disabled
Discounted fares for the disabled-on domestic flights in Japan only.
This special fare is applicable for residents of Japan. Please contact us for details.
Special assistance request form
Question
I am asthma. Can equipment such as Nebulizer(electroactuation) or Inhaler be used during flight?- I am a diabetic. Should I prepare medical clearance to use insulin Self-Injection during flight?
- Are there any precautions for customers with panic disorder?
- My child came down with Influenza one week ago.Can we travel?
Contact Us
Information & Reservation
Daily 05:00-18:00 (Pacific Time)
Telephone
1-800-JAL-FONE
(1-800-525-3663*)
Outside the US/Canada
(charges apply)
+1-310-607-4160
* Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711. The relay operator at the National Relay Service will assist customers by contacting Japan Airlines. For more information about the National Relay Service, please click below.
Information for JAL Smile Support Service
DOM JAL Smile Support
Helping customers travelling with babies,expecting mothers and senior customers.
