JAPAN AIRLINES

A Guide for Customer with Disabilities JAL PRIORITY GUEST SUPPORT

Guide to Priority Guest Card

Applicable only in Japan.
We offer a "Priority Guest Card" to allow our frequent customers ease of travel.
This card eliminates the need to continually provide existing requests at the time of booking.

Special assistance request form

Please click on the button that applies to your situation.

Contact Us

Information & Reservation

Daily 05:00-18:00 (Pacific Time)

Telephone

1-800-JAL-FONE
(1-800-525-3663*)

Outside the US/Canada
(charges apply)

+1-310-607-4160

* Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711. The relay operator at the National Relay Service will assist customers by contacting Japan Airlines. For more information about the National Relay Service, please click below.

open new windowthe National Relay Serive

Information for JAL Smile Support Service

DOM JAL Smile Support

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