JAPAN AIRLINES

A Guide for Customers with Disabilities JAL PRIORITY GUEST SUPPORT

Airplane use of the flow is easy even for the first time

This is the information flow of how to make reservation to the boarding when using an airplane for relief.
We will assist your safety and more comfotable air travel.

Customers request Wheelchair

Upon reservation

Reservations and ticket purchase are accepted by [Information & Reservation].

  • *Please advice own Wheelchair details.

Flow of how to make reservations and the arrival at the airport

Please refer to [Customers with Walking Disabilities].

Can walk short distance but long distance difficulty walking

This is the information for customer can walk short distance but long distance difficulty walking.

Bring own Wheelchair

Upon reservation

Reservations and ticket purchase are accepted by [Information & Reservation].

  • *Please advise own Wheelchair details.

Flow of how to make reservations and the arrival at the airport

Please refer to [Customers with Walking Disabilities].

Not bring own Wheelchair

Upon reservation

Reservations and ticket purchase are accepted on JAL website.

Flow of how to make reservations and the arrival at the airport.

Please refer to [Customers with Walking Disabilities].

Customers with Seeing Disabilities

Customers is not requiring with a seeing eye dog

Upon reservation

Reservations and ticket purchase are accepted on JAL website and by [Information & Reservation].

Flow of how to make reservations and the arrival at the airport

Please refer to [Customers with Seeing diabilites].

Customers requiring assistance from a seeing eye dog, hearing dog, and copmanion dog

Upon reservation

Reservations and ticket purchase are accepted by [Information & Reservation].

Flow of how to make reservations and the arrival at the airport

Please refer to [Customers requring assistance from a seeing eye dog, hearing dog, and companion dog].

Customers with Hearing and Speech Disabilities

Customers is not requiring with a hearing dog

Upon reservation

Reservations and ticket purchase are accepted on JAL website and E-mail/FAX(For passenger with hearing/speech inpairments).

Flow of how to make reservations and the arrival at the airport

Please refer to [Customers with Hearing and Speech Disabilities].

Customers requiring assistance from a seeing dog, hearing dog, and companion dog

Upon reservation

Reservations and ticket purchase are accepted by E-mail/Fax(For passenger with hearing/speech inpairments) .

Flow of how to make reservation and the arrival at the airport

Please refer to [Customers with Hering and Speech Disabilies].

Customers with Intellectual Disablity or Developmental Disability

Upon reservation

Reservations and ticket purchase are accepted by [Information & Reservation].

Flow of how to make reservations and the arrival at the airport

Please refer to [Customers with Intellectual Disablity or Developmental Disability].

Customers with illness or injury

Upon reservation

Please contact to JAL Priority Guest Center as soon as possible after making reservations at [Information & Reservation]. in advance.

Flow of how to make reservations and the arrival at the airport

Please refer to [Customers with illness or injury].

Customers Using Medical Equipment on board

Upon reservation

Please contact to JAL Priority Guest Center as soon as possible after making reservations at [Information & Reservation]. in advance.

Flow of how to make reservations and the arrival at the airport

Please refer to [Customers Using Medical Equipment on board].

Customers using Stretcher

Upon reservation

Please contact to JAL Priority Guest Center as soon as possible after making reservations at [Information & Reservation]. in advance.

Flow of how to make reservations and the arrival at the airport

Please refer to [Customers using Stretcher].

Customers Using Medical Oxygen Bottles

Upon reservation

Please contact to JAL Priority Guest Center as soon as possible after making reservations at [Information & Reservation]. in advance.

Flow of how to make reservations and the arrival at the airport

Please refer to [Customers Using Medical Oxygen Bottles].

Special assistance request form

Please click on the button that applies to your situation.

Contact Us

Information & Reservation

Daily 05:00-18:00 (Pacific Time)

Telephone

1-800-JAL-FONE
(1-800-525-3663*)

Outside the US/Canada
(charges apply)

+1-310-607-4160

* Customers in the U.S. who are deaf or who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711. The relay operator at the National Relay Service will assist customers by contacting Japan Airlines. For more information about the National Relay Service, please click below.

open new windowthe National Relay Serive

Information for JAL Smile Support Service

DOM JAL Smile Support

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