Special Assistance Information for customers who request special assistance

Precautionary measures of COVID-19

We will continue to undertake new measures to prevent the spread of COVID-19, in order to provide all our guests with a safe and secure travel experience.

  • COVID-19 Airline Excellence Award
  • SKYTRAX 5-Star
  • APEX diamond

JAL is the first airline in Asia with the highest rating and received COVID-19 safety awards from both SKYTRAX and APEX, two leading international airline advisory organizations.


Special Assistance Registration Service

Registering special assistance requests with your JAL Mileage Bank (JMB) card will make your travel arrangements easier

Support for small children, elderly customers and customers who need assistance

We offer assistance for following customers on Japan domestic flights.

For international flights, please check boarding assistance page below.

*Please contact to international flight reservation desk for detail.

Assistance that requires advance notice


If you have any questions or concerns please do not hesitate to contact us.

Frequently asked questions