Precautionary measures of COVID-19
We will continue to undertake new measures to prevent the spread of COVID-19, in order to provide all our guests with a safe and secure travel experience.
JAL is the first airline in Asia with the highest rating and received COVID-19 safety awards from both SKYTRAX and APEX, two leading international airline advisory organizations.
Support for small children, elderly customers and customers who need assistance
We offer assistance for following customers on Japan domestic flights.
For international flights, please check boarding assistance page below.
*Please contact to international flight reservation desk for detail.
Assistance that requires advance notice
Customers who bring and use medical device
Customers who use a stretcher
Customers who use an oxygen bottle
Customers with sleep apnea syndrome
Customers for whom it is difficult to stay in a sitting position
Group tour customers
Disabled sports athletes
About medical certificates or consent forms