After mileage redemption, changes of flight number and flight date are permitted subject to the following conditions.
|Before the commencement of travel||After travel has commenced|
|Deadline for reservation changes on the JAL website||48 hours (departure city time) prior to the departure of the first flight sector of the old or new itinerary, whichever is earlier.||(1) 48 hours (departure city time) prior to flight departure of the new itinerary, and (2) 24 hours (departure city time) prior to the departure of the next flight.|
|Deadline for reservation changes by phone||Until flight departure (of the old or new itinerary, whichever is earlier)||Until flight departure (of the old or new itinerary, whichever is earlier)|
|Ticket change conditions||Changes are permitted if the new itinerary is within 1 year from the date the award ticket is issued.||Changes are permitted if the new itinerary is within 1 year from the date of commencement of travel.|
Convert departure city time to your local time (Restrictions apply to the cities that can be selected for time conversion.)
Changes to the traveler's name, the airline carrier, the flight sector, the class of service, the routing, reversing the direction of travel, and exchanges to other awards are not permitted.
After an award has been booked, the mileage used for the award can only be reinstated for totally unused awards by paying the refund charge. All reinstated mileage must be returned to the JMB account from which it was redeemed. More information can be found here.