oneworld Award Tickets

Notice

  • On/After April 1, 2019, reservations for International flight will be accepted from 10:00 am (JST), 360 days prior to departure.

    opens in new window.Change of international flight reservation period

  • On/after December 19, 2018, except following bookings for the oneworld Award Tickets are available through JAL website.
    LATAM Airlines Equador(XL) and LATAM Airlines Argentina(4M) flight numbers for LATAM Airlines.
  • For the requests made on/after 9:00 (Japan Time) November 20, 2018, new required mileage will be applied for oneworld Award Ticket (Effective for new bookings).
  • Some services are temporarily unavailable at the moment affected by the migration of Passenger Service System implemented on November 16, 2017 (Thu) (Japan Time). Please see the following page for the details.
    opens in new windowCurrently unavailable services

Changes to Award Tickets after Mileage Redemption (Ticket Issuance)

Permitted

Changes of flight date and flight number are permitted subject to the following conditions.

Before the commencement of travel After travel has commenced
Deadline for reservation changes on the JAL website 48 hours (departure city time) prior to the departure of the first flight sector of the old or new itinerary, whichever is earlier. (1) 48 hours (departure city time) prior to flight departure of the new itinerary, and (2) 24 hours (departure city time) prior to the departure of the next flight.
Deadline for reservation changes by phone Until flight departure (of the old or new itinerary, whichever is earlier) Until flight departure (of the old or new itinerary, whichever is earlier)
Ticket change conditions Changes are permitted if the new itinerary is within 1 year from the date the award ticket is issued. Changes are permitted if the new itinerary is within 1 year from the date of commencement of travel.

opens in new windowConvert departure city time to your local time (Restrictions apply to the cities that can be selected for time conversion.)

  • * You may be requested to pay for any difference that arises in fuel surcharges, insurance surcharges, or other applicable charges.
  • * Effective from November 16, 2017, changes made by phone will be subject to a Ticket Service Fee per ticket.

    otherwindowTicket Service Fee

  • *The following reservations are not accepted on the JAL website. For assistance, please contact the opens in new windowJMB International Award Reservations Desk/JMB Center no later than 24 hours (departure city time) before the departure of your flight.
    • When you wish to change your reservation to a seat that is available in a lower class of service than booked (the difference in miles between the higher and lower class will not be refunded)
    • When a flight sector was ticketed at a mileage level required for a higher class of service than booked and you wish to change to a seat that is available in the ticketed higher class of service. opens in new windowConditions for changing partner airline award reservations on the JAL website.

Not Permitted

Changes to the traveler's name, the airline carrier, the flight sector, the class of service, the routing, reversing the direction of travel, and exchanges to other awards are not permitted.

  • *The Mileage Reinstatement Service for Unused Awards is available when canceling an unused upgrade award after mileage deduction.
  • *oneworld Award Tickets cannot be changed to waitlisted reservations or to open tickets. A ticket can only be changed to a flight that has available award seats.

Mileage Reinstatement Service for Unused Awards

After an award has been booked, the mileage used for the award can only be reinstated for totally unused awards by paying the refund charge. All reinstated mileage must be returned to the JMB account from which it was redeemed. More information can be found here.

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