oneworld Award Tickets


  • On/After April 1, 2019, reservations for International flight will be accepted from 10:00 am (JST), 360 days prior to departure.

    opens in new window.Change of international flight reservation period

  • Some services are temporarily unavailable at the moment affected by the migration of Passenger Service System implemented on November 16, 2017 (Thu) (Japan Time). Please see the following page for the details.
    opens in new windowCurrently unavailable services

Deadlines for Award Reservations

Award reservations will be accepted from 10:00 (Japan time), 360 days prior to flight departure.

Reservations made on the JAL website Reservations made by phone
48 hours (departure city time) prior to the departure of the first flight sector 24 hours prior to the departure of the first flight sector (departure city time)

If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

  • Depending on the partner airline, award bookings may be accepted within 360 days prior to the date of departure.
  • Awards for partner airlines must be requested after all flights in the itinerary are open for booking.

opens in new windowSearch for your reservation commencement date

opens in new windowConvert departure city time to your local time (Restrictions apply to the cities that can be selected for time conversion.)

How to Request Awards

How to request Partner Airlines Award Tickets from the JAL Mileage Bank top page

Please log in to your JMB account to request an award. After logged in, please follow the steps below from the JAL Mileage Bank top page.

1Click "Award Redemption (Air)" from "Member Menu".

2Click "Book JMB Partner Airlines Award Ticket" from the "International award ticket" menu.

Your region

opens in new windowConditions for redeeming awards and changing reservations on the JAL website can be found here.

When making requests by phone, please contact the JMB Award Reservations Desk/JMB Center below.

JMB Award Reservations Desk/JMB Center

Reminders when Making Reservations

At the time of making your reservation, you must have the total amount of mileage required for award redemption in your JMB account. If you do not have enough miles, you will not be able to make a reservation.

  • Miles will be deducted and the award ticket issuance process will be started immediately upon completion of the award reservation/request.

Reminders when Requesting and Collecting Awards

  • The procedure for collecting your award ticket is same as for JAL International Award Tickets.
  • All flights must be confirmed in order to issue an award. Award tickets for open itineraries cannot be issued.
  • Waitlists and advance seat selections are not permitted.
  • Please note the JMB partner airline rules for unaccompanied minor (s) under 15 years of age.
  • On some partner airlines' flights, in-flight services (meals, drinks, blankets, etc.) are available only upon paying a fee.
    The JMB International Award Reservations Desk/JMB Center cannot accept pre-orders for such products and services offered by other partner airlines.
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