Airport Lounge Access

Important notice

In response to the Coronavirus, the validity period of JAL lounge coupons originally valid until a date between March 31, 2020 and December 31, 2020 will be extended. The new validity of these lounge coupons will be January 31, 2021.
If you have lounge coupons that are valid until a date between March 31, 2020 and December 31, 2020, presenting them at a participating lounge will grant you access until January 31, 2021.

How to Redeem Miles for JAL Lounge Coupons

At the Airport

Airport lounge access is available by redeeming your miles for lounge coupons at the airport on the day of your flight.
To access a lounge in Japan or a Sakura Lounge outside Japan, please inquire with the airport lounge staff.
For lounge access at other lounges outside Japan, please inquire with the check-in counter staff.

  • *At the airport, you can redeem your miles for one lounge coupon.
JMB Sapphire, JGC Premier, JMB Sapphire members JMB Crystal members
2,000 miles = 1 lounge coupon (for international and domestic flights) 1,000 miles = 1 lounge coupon (for domestic flights)

Prior to Your Flight Date

On the JAL website

After logging in to your account, go to the JAL Mileage Bank top page and select Lounge Coupon Award under Redeem your miles.
(Available in Japanese only)
If you redeemed miles for lounge coupons prior to your flight date, your lounge coupons will be sent to you accordingly. Please bring the necessary number of lounge coupons with you to the airport in order to access the lounge.
Please note that miles that have been deducted cannot be returned to your JMB account or exchanged for other awards, regardless of whether your lounge coupons have not arrived or have not yet been used.

  • *Please allow one to two weeks for the coupons to be mailed to your registered address. Depending on postal circumstances in your region, it may take 2 or more weeks for your JAL Coupons to arrive.
JMB Sapphire, JGC Premier, JMB Sapphire members JMB Crystal members
4,000 miles = 2 lounge coupons (for international and domestic flights) 5,000 miles = 5 lounge coupons (for domestic flights)

Lounge Coupon Validity

Lounge coupons are valid until the end of the seventh month from the day of making the request.

Terms and Conditions of Use

  • *Please present one lounge coupon per one person for each lounge access.
    Once deducted, miles cannot be returned to your JMB account or exchanged for other awards, regardless of whether your lounge coupons have not arrived or have not yet been used.
  • *When making a lounge coupon request prior to your flight date, you will be required to provide your JMB membership number and PIN. If you have forgotten your PIN, This page will open in a new windowclick here. (Japan Region only). When requesting your PIN by postal mail, please allow around one week for your PIN information to arrive. (PIN requests for This page will open in a new windowAmerican Region, This page will open in a new windowAsia & Oceania Region, This page will open in a new windowEurope, Middle East & Africa Region)
  • *A maximum of 4 travelers (including the tier status member) are allowed for a single entry to a lounge. Airport lounge access is limited to a maximum of three traveling companions per tier status member (for a maximum of four travelers total), consisting of one traveling companion who is admitted upon presentation of a DIAMOND, SAPPHIRE or JGC PREMIER card and two traveling companions who are admitted upon presentation of two lounge coupons. However, lounge coupons that are obtained by redeeming miles cannot be used to access the following lounges:
    • Diamond Premier Lounge
    • JAL First Class Lounge
    • International airport lounges in Paris
    • International airport lounges in Shanghai (Hongqiao)
    • Qantas First Lounge in Los Angeles
    • Flagship Lounge in O'hare
  • *Japan Airlines assumes no responsibility for the loss, theft, or destruction of lounge coupons. Lounge coupons cannot be re-issued. The selling, bartering, or exchanging of lounge coupons is not permitted, and any attempt of such action will render the lounge coupons null and void.
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