Changes of Handling Procedures due to Migration of the Passenger Service System (International Flights)

Thank you for your continuous patronage to the JAL Group.
JAL Group's Passenger Service System was migrated successfully on November 16, 2017. (Japan Time)
Learn about the related handling changes below.

  • *All times are in Japan time.

Updated on May 8, 2018

Notice

Recommended environment for reservation and purchase of international flights

Page browsing for reservation and purchase of international flights can not perform properly by those browsers which before Windows IE 8.0.
Please use the recommended environment and we apologize for any inconvenience caused.
Please see following for the information on recommended environment.

Recommended environment

Changes on JAL website and mobile site

Effective date: November 16, 2017

Service to be changed Until November 15, 2017 (Wed) As of November 16, 2017 (Thu)
Reservations not including the member logged in

Reservation service only available only if the member logged in is included in the reservation.

Reservation service possible even if the member logged in is not included in the reservation. Please uncheck the box marked "Please remove check if member will not board".

Advance reservation for inflight meals

Inflight meal reservation service only available for Business Class.

Inflight meal reservation service now available for both First and Business Class.

Reserved flight only

Reservation and purchase of tickets for the flight is required.

JMB members can now complete this procedure by reservation only.
(Please purchase by the purchase deadline for the ticket.)

Reservation change/cancellation and refunds

Reservation change/cancellation and refund functions not available online.

Reservation change/cancellation and refund functions now available online.(*)

  • *Customers who have booked international flights with tickets issued on/before November 15, 2017 (Wed) will no longer be able to change or cancel/refund their bookings on the JAL website. In addition, tickets that were booked, purchased or changed at JAL call center or airport/city ticketing counters after November 16, 2017 (Thu) cannot be changed, canceled or refunded on the JAL website.

Email notifications about reserved flights

Effective date: November 16, 2017

Email notifications about flight reservations will be sent as they are currently, even after November 16, 2017.
You will receive notifications about each update in your reserved JAL Group flight, at the email address that you registered to your booking.

  • *Emails will be sent separately for each change or update. For example, you will receive an email for any schedule change, and another for seat changes if both apply to your flight.
  • *Symbols that can be used in e-mail address will be limited to period (.), hyphen (-), underscore (_), and at-sign (@). If you have registered an e-mail address which includes symbols other than the above, email notifications about your reserved flight (including operational information) will not be sent after November 16, 2017 (Thu).

Changes in application of fare and
charge at the time of ticket change

Effective date: November 16, 2017

Fares and charges applicable on the date of travel commencement at the time of ticket issuance are applied to tickets.
When there is an increase/decrease in fare or charge after a ticket purchase, the fare and fuel surcharge/insurance surcharge are changed to the amounts applicable at the time of ticket change.

Changes until November 15, 2017 (Wed) Changes as of November 16, 2017 (Thu)

Fare

Before commencement of travel:

  • When a change occurs to the first international sector, the fare applicable at the time of the change is applied.
  • When a change occurs to a sector other than the first international sector, there will be no change in the applicable fare.

(Example)
Sapporo-Tokyo-London-Tokyo-Sapporo

When changing the first international sector, the fare applicable at the time of the change is applied.

Before commencement of travel:

  • When a change occurs to the first sector, the fare applicable at the time of the change is applied.
  • When a change occurs to a sector other than the first sector, there will be no change in the applicable fare.

(Example)
Sapporo-Tokyo-London-Tokyo-Sapporo

When changing the first sector, the fare applicable at the time of the change is applied.

Fuel surcharge/insurance surcharge Same as fare.

Before commencement of travel:

Fuel and insurance surcharges applicable at the time of the change are applied.

After commencement of travel:

There will be no change in the applicable fuel and insurance surcharges.

Changes in Ticketing Service Fee

Effective date: November 16, 2017

The fee name and application of Ticketing Service Fee will be changed, upon new ticket issue and ticket changes.

Until November 15, 2017 (Wed) As of November 16, 2017 (Thu)

Name

Ticketing Service Fee

Ticket Service Fee

Applicable Ticketing Process
  • New ticket issue
  • Ticket changes
  • *Reissue of tickets is required in the event of a change of fare/tax/charge or route change. For reissue, a Ticketing Service Fee applies per ticket.
  • New ticket issue
  • Ticket changes
  • *Regardless of any necessity of ticket reissue, a Ticket Service Fee applies per ticket for changes after the ticket purchase.
  • *Changes will be made for the ticketing service fee amount.

    More details

  • *Please see the page below for award tickets.

    Award tickets

Changes in web check-in

Effective date: November 16, 2017

The following changes will be applied to web check-in.

Until November 10, 2017 (Fri) As of November 16, 2017 (Thu)
Available services
(by time)

From 72 hours to one hour prior to flight departure: Web check-in

From ticket issue to 24 hours prior to flight departure: Web check-in advance registration (automatic check-in)

From 24 hours to one hour prior to flight departure: Web check-in

  • *Web check-in advance registration (automatic check-in) is a new service starting as of December 15, 2017 (Fri) 8:00 a.m. (Japan Standard Time).
Mobile check-in

Smartphone: Available

Smartphone: Available

Applicable flights

International flights operated by JAL

  • *Web check-in is not available for any Japanese domestic sector included in an international ticket.

JAL Group flights

  • *For international tickets including Japanese domestic sector(s), web check-in is available for the flight connection from the international flight to the Japanese domestic flight.
    However, web check-in is not available for any Japanese domestic flight connecting to an international flight.
Required information for identification
  • JMB membership number
  • Password
    OR
  • Passenger name
  • Flight number
  • Departure date
  • Reservation Number or Authorization Number
  • Passenger name
  • Flight number
  • Departure date
  • Reservation Number, Authorization Number, or Ticket Number (e-ticket number)
  • *JMB membership number cannot be used for identification.
Seat selection

Seat number cannot be modified after completing web check-in.

Seat number can be modified even after web check-in is completed.

Cancellation of web check-in

Web check-in cannot be canceled.

Web check-in can be canceled. (If you have applied for automatic check-in, cancellation can be requested starting 24 hours prior to flight departure.)

Boarding pass formats
  • Print Boarding Pass at Home
  • Mobile Boarding Pass
  • Print Boarding Pass at Home
  • Mobile Boarding Pass
  • Wallet (Pass registration on iPhone/iPad)

Web check-in is not applicable in the following cases.

  • Cases when web check-in is not applicable

    • Passengers requiring special assistance when boarding
      • *Passengers traveling with an infant (under two years old) may select seats during web check-in, but collection of the boarding passes for these seats at the check-in counter is required.
    • If the passenger is using a tour/package ticket with another passenger of the same first and last names in the same booking
    • If the Reservation Number for the JAL flight is not registered in the booking, please make sure to input the Reservation Number for the JL/Japan Airlines flight
      • *For bookings made by travel agents, the Reservation Number issued by their systems may differ from the one for the JAL flight.
    • If the Authorization Number is not registered in the booking
      • *Please check with your travel agent where you purchased the ticket.
    • Some tour/package tickets are not eligible for web check-in
      • *Please check with your travel agent where you purchased the ticket.
    • If the flight information in the booking has been updated due to a reservation change, but the flight information in the ticket has not yet been updated accordingly
    • Passengers traveling to the U.S. and holding a valid and unexpired U.S. visa.
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