About JAL Group's Passenger Service System transformation scheduled on November 16, 2017
Thank you for your continuous patronage to the JAL Group.
Some services are temporarily unavailable at the moment affected by the transformation of Passenger Service System implemented on November 16, 2017 (Thu).
For users of JAL's global site (except Japan Region), please refer to "System Outage Period due to migration of Passenger Service System (except Japan Region)".
Request to customers
- We expect congestions at airport counters after the system transformation. Please bring along your e-ticket itinerary/receipt or other documents with your flight booking information on the flight date, and arrive at the airport as early as possible.
Currently unavailable services
Temporary service change or suspension
on international routes
Updated on November 20, 2017 10:00 a.m.
|Advance seat selection||
From November 15, 2017 to December 13, 2017
Advance seat selection on JAL-operated international flights departing during the above period must be made at least 48 hours before departure. If you wish to select or change your seat, please do so at least 48 hours in advance.
The above service restriction period varies depending on the airport. Please see below for more details.
Web check-in will not be available during the following periods. Please check in at the airport.
From November 16, 2017 to December 13, 2017:
From November 16, 2017, some changes will be applied to web check-in procedures. Please see below for more details.
|Airport check-in counter and Self Check-in Machines (Kiosk)||
Narita Airport: from November 16, 2017 to November 26, 2017
The check-in counters and Self Check-in Machines (Kiosk) available at Narita Airport differ for each flight (or hour). For details, please check at the airport.
|Boarding procedures at airport||
Restrictions apply to the following services.
Since the service resumption date varies depending on the airport, please see below for more details.