Changes of handling procedures due to transformation of Passenger Service System

Thank you for your continuous patronage to the JAL Group.

JAL Group's Passenger Service System, which is handling booking, ticketing and boarding, is scheduled to transformed on November 16, 2017 (Thu).
In line with the system migration, flight booking and ticket purchase will be temporarily unavailable on all channels including JAL websites, call center, airport counter and designated travel agents during the service suspension period.

All flights remain in normal operation without being affected.
We recommend you allow extra time to complete the purchase before the system suspension, and arrive at the airport early.
If you cannot complete the necessary boarding procedures during the service suspension period, we will assist you at the airport counter.
We apologize for any inconvenience that some changes may cause to you, and appreciate your understanding.

About service suspension

In line with the system transformation, flight booking and ticket purchase will be temporarily unavailable on all channels including JAL websites, call center, airport counter and designated travel agents during the following times.

JAL Group's Passenger Service System, which is handling booking, ticketing and boarding, is scheduled to transformed on November 16, 2017 (Thu).

In line with the system migration, flight booking and ticket purchase will be temporarily unavailable on all channels, including JAL websites, call center and airport counter between November 15, 2017 (Wed) 19:00 and November 16, 2017 (Thu) 8:00 (Japan Standard Time).

All flights remain in normal operation without being affected.

We recommend you allow extra time to complete the purchase before the system suspension, and arrive at the airport early.

For details about the service suspension, please see below.

Temporary service suspension due to transformation of Passenger Service System

Updated on October 13, 2017

Changes in application of fare and
charge at the time of ticket change

Effective date: November 16, 2017

Fares and charges applicable on the date of travel commencement at the time of ticket issuance are applied to tickets.
When there is increase/decrease in fare or charge after a ticket purchase, the fare and fuel surcharge/insurance surcharge applicable at the time of ticket change are changed.

Changes until November 15, 2017 (Wed) Changes from November 16, 2017 (Thu)

Fare

Before commencement of travel,

  • when change occurs to the first international sector, the fare applicable at the time of change is applied.
  • when change occurs to sector other than first international sector, there will be no change in applicable fare.

(Example)
Sappor-Tokyo-London-Tokyo-Sapporo

When changing the first international sector, the fare applicable at the time of change is applied.

Before commencement of travel,

  • when change occurs to the first sector, the fare applicable at the time of change is applied.
  • when change occurs to sector other than first sector, there will be no change in applicable fare.

(Example)
Sappor-Tokyo-London-Tokyo-Sapporo

When changing the first sector (including domestic route), the fare applicable at the time of change is applied.

Fuel surcharge/ insurance surcharge Same as fare.

Before commencement of travel,

fuel surcharge and insurance surcharge applicable at the time of change is applied.

After commencement of travel,

there will be no change in applicable fuel surcharge and insurance surcharge.

Changes in Ticketing Service Fee

Effective date: November 16, 2017

The fee name and application of Ticketing Service Fee upon new ticket issue and ticket change will be changed.

Until November 15, 2017 (Wed) From November 16, 2017 (Thu)

Name

Ticketing Service Fee

Ticket Service Fee

Applicable Ticketing Process
  • New ticket issue
  • Ticket changes
  • *Reissue of tickets is necessitated by change of fare/tax/charge or route change. For reissue, Ticketing Service Fee applies per ticket.
  • New ticket issue
  • Ticket changes
  • *Regardless of the necessity of ticket reissue, for changes after the ticket purchase, Ticket Service Fee applies per ticket.

Changes in web check-in

Effective date: November 16, 2017

Web check-in procedures for international flights will be changed after November 16, 2017 (Thursday).
For more details, check "Changes of international web check-in due to transformation of Passenger Service System".

Changes of international web check-in due to transformation of Passenger Service System

To Page top