MLIT Issues Business Improvement Advisory to Ensure Aviation Safety

Japan Airlines has been issued a Business Improvement Advisory by the Ministry of Land, Infrastructure, Transport and Tourism � Civil Aviation Bureau for violating the Civil Aeronautics Act - Article 104-1. The details are as follows:

Cabin Crew

  • -On December 17, 2018, an on-duty cabin attendant was found to have consumed alcohol on flight JL786, operating from Tokyo-Narita to Honolulu International Airport, which violated the aircraft operation manual. In addition, an internal investigation found that the same individual had been accused of consuming alcohol during a flight on November 17, 2017. However, the Company did not conduct a thorough investigation and did not implement preventive measures at the time.
  • -On May 22, 2018, a different on-duty cabin attendant was found to have consumed alcohol during a flight, violating the aircraft operations regulation. At the time, the Company had been reprimanded by the MLIT for the individual`s actions.
  • Flight Crew

    • -On October 28, 2018, an on-duty pilot scheduled to operate a flight from London Heathrow failed an alcohol test and was subsequently arrested by the local authorities.

    Despite being reprimanded by the MLIT to plan and implement preventive measures during the first reported case, the Company regrets to report that multiple offences were found as shown above. As a result, the MLIT today issued a Business Improvement Advisory to the Company.

    The carrier will submit a full report to the MLIT, which will include key preventive measures on January 18, 2019.

    As a public transportation operator, the Company understands that precious lives are entrusted to us on each flight and sincerely apologizes to all those affected. The executive management team will lead the company to incorporate key safety measures to earn back the trust from our valued customers.

    Civil Aeronautics Act (excerpt from MLIT Website) Article 104 (1) Any domestic air carrier shall issue an operation manual and a maintenance manual with regard to the matters concerning the operation and maintenance of aircraft specified by Ordinances of the Ministry of Land, Infrastructure, Transport and Tourism and obtain approval from the Minister of Land, Infrastructure, Transport and Tourism. The same shall apply to any changes thereof.

January 11, 2019
Japan Airlines

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