Starting from April 2015, award tickets will be more accessible!

Longer deadlines for booking international award tickets

Effective April 1, 2015, longer deadlines will be introduced for booking international award tickets. These new deadlines will apply only to reservations made by phone and have been changed from the previous requirement that reservations be made by 12:00 noon, four days prior to the date of flight departure (counting from one day before the departure date).

JAL International Award Tickets

  New reservations
Members in the Japan region 12:00 noon (Japan time), one day prior to the departure of the first flight sector
American / Europe·Middle East·Africa / Asia·Oceania Region 12:00 noon (*1), two days prior to the departure of the first flight sector

JMB Partner Airlines Award Tickets (excluding Jetstar Japan (GK) airline tickets) and oneworld Award Tickets

  New reservations Reservation changes after mileage deduction (*2)
Members in the Japan region 12:00 noon (Japan time), two days prior to the departure of the first flight sector 12:00 noon (Japan time), two days prior to the date of departure (of the old or new itinerary, whichever is earlier) (counting from one day before the departure date)
American / Europe·Middle East·Africa / Asia·Oceania Region 12:00 noon (*1), two days prior to the departure of the first flight sector 12:00 noon (*1), two days prior to the date of departure (of the old or new itinerary, whichever is earlier) (counting from one day before the departure date)
  • *1 American Region is based on US Pacific Time. Europe / Middle East / Africa Region is based on UK time. Asia / Oceania Region is based on local time.
    If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.
  • *2 Changes to flight number and flight date are permitted if the routing and classes of service are not changed.

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JAL International Award Tickets can be changed to the next higher class of service

JAL International Award Tickets can be changed to the next higher class of service for the same flight sectors without incurring ¥3,100 (tax included)* mileage reinstatement fee. To be eligible, these requests must be made by phone.
* For members in regions other than Japan, an amount equivalent to ¥3,100.

  • Eligible tickets: JAL International Award Tickets
  • Requests will be accepted until 12:00*, 4 days prior to the departure of the first flight sector (not including the day of departure).

    * American Region is based on US Pacific Time. Europe, Middle East & Africa Region is based on UK time. Asia & Oceania Region is based on local time. If the above deadlines fall outside the operating hours of the Call Center or JAL Office, the deadline will be the previous business day.

    Waitlist reservations will be accepted until 8 days prior to the departure of the first international flight sector (not including the day of departure). Reservations that are not completed and ticketed by 8 days prior to departure of the first international flight sector will be canceled. Waitlisting is not permitted for new reservations made within 8 days of departure of the first international flight sector.
  • * Waitlisting will not be permitted for requests made on/after November 1, 2016.
  • * A Ticketing Service Fee will apply for tickets issued.

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One-way JAL International Award Tickets available at half the round trip mileage requirement

JAL International Award Tickets are based on round trip travel. Nevertheless, from April 1, 2015, JAL International Award Tickets for one-way travel will be available at half the mileage required for a round trip award ticket.

  • * Starting from April 20, 2016, reservations for One-Way JAL International Award Tickets are accepted on the JAL website.
  • Eligible tickets: JAL International Award Tickets
  • Required mileage: Half of the standard mileage required for a round trip award ticket

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More access to JAL Group Airlines Domestic Award Tickets! Fewer miles required for one-way (1 flight sector) award travel!

Effective for new reservations ticketed from April 1, 2015, one-way (1 flight sector) JAL Group Airlines Domestic Award Tickets can be booked for fewer miles than previously required.

  • * The mileage requirements listed above are the miles required for a standard seat. Class J award tickets require an additional 2,000 miles.
  • * Please note that mileage numbers cannot be changed once your reservation has been completed.

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