Special Handling of Tickets Regarding the Attacks in Sri Lanka

Thank you for your patronage of the JAL Group.

Due to the attacks that happened in Sri Lanka, tickets including bookings of flights to/from Colombo will be handled as below.

Applicable Ticket

Tickets issued on and before 21th April 2019, including bookings of flights to/from Colombo between 22nd April and 18th May 2019
(Including JAL Upgrade Award and Partner Airlines Award Tickets)

Date Change/Refund

  • Before departure: Refund is available without charge.
  • After departure: Refund and date change is available without charge.

For handling of tickets, please contact the place of ticket purchase.

Please note that Colombo Bandaranaike International Airport advises passengers to arrive at the airport 4 hours prior to departure due to security reinforcement.

April 23, 2019
Japan Airlines

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