Special Handling of Tickets Regarding the Attacks in Sri Lanka

Thank you for your patronage of the JAL Group.

Due to the attacks that happened in Sri Lanka, tickets including bookings of flights to/from Colombo will be handled as detailed below.

Applicable Tickets

Tickets issued on and before April 21, 2019, including bookings of flights to/from Colombo between April 22 and May 18, 2019
(Including JAL Upgrade Award and Partner Airlines Award Tickets)

Date Change/Refund

  • Before departure: Refunds are available without charges.
  • After departure: Refunds and date changes are available without charges.

For handling of tickets, please contact the place of ticket purchase.

Please note that Colombo Bandaranaike International Airport advises passengers to arrive at the airport four hours prior to departure due to enhanced security.

April 23, 2019
Japan Airlines

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