Thank you for your patronage and support of Japan Airlines.
Due to severe thunderstorm in the area, our flight JL004 to New York diverted to Washington. We deeply apologize for the inconvenience.
For customers who were onboard the flight that diverted to Washington Dulles International Airport on May 15, 2018, from Narita International Airport, please contact us via email at an address listed below should you have questions or concerns pertaining to service information provided, or you may contact us at a JAL airport counter.
By email ( in Japanese only )
We once again deeply apologize for the inconvenience.
May 17, 2018